Transcranial Magnetic Stimulation Care Coordinator
Join to apply for the Transcranial Magnetic Stimulation Care Coordinator role at Family Care Center .
Description
IT’S MORE THAN A JOB. IT’S A CALLING. At Family Care Center, we are on a mission to transform lives by elevating behavioral health care. Our journey began in 2016 when two U.S. Army Veterans founded Family Care Center to help service members, Veterans and their families. We continue that tradition today, caring for people of all ages across a broad range of conditions with nearly 30 outpatient clinics in communities across Arizona, Colorado, Florida, Tennessee and Texas.
If you’d like to work for one of the nation’s fastest-growing behavioral health providers, collaborating with other committed team members and making a positive impact on your community, we look forward to hearing from you.
Transforming lives is our life’s work.
CAREING & SUPPORTIVE CULTURE: We support you so you can support our patients. Our positive environment is complemented by an engaging wellness program, volunteer events, team activities and more.
UNPARALLELED GROWTH OPPORTUNITIES: We offer clear paths for career advancement at every level, fostering your professional development and personal growth.
BALANCED LIFESTYLE: Achieve professional fulfillment while nurturing a healthy work-life balance, free from weekend or evening hours.
COLLABORATIVE TEAM: Join forces with a diverse team of behavioral health professionals, support staff and empowering leadership.
IMPRESSIVE RETENTION RATES: Our compassionate, welcoming approach has contributed to a high provider retention rate.
COMPREHENSIVE BENEFITS: Medical, dental, retirement, wellness, and more. Includes a competitive benefits package.
Hourly Compensation: $23.00 - $25.00 per hour depending on experience.
Position Overview: The TMS Care Coordinator is a key member of TMS Operations, responsible for educational consultations to interested patients, qualifying them for insurance coverage, obtaining and maintaining authorizations, and coordinating with internal and external clinicians to ensure patient collaboration of care. The coordinator will travel between 2–3 clinics within the metropolitan region to facilitate these duties. Under the direction of the Director of TMS Operations, the coordinator will contribute to building and branding the TMS Program and will work cross-functionally to implement new processes and training.
Essential Responsibilities
In collaboration with TMS Providers, assist with the educational portion of TMS consultations, perform demonstrations on TMS devices, and navigate the insurance landscape with patients and providers.
Complete prior authorization requests and ensure prompt insurance follow-up.
Assist in scheduling Peer to Peer Reviews with insurance companies and internal Psychiatrists.
Write and follow up on all insurance appeal letters.
Collaborate with Benefits Investigator/Cost Estimation Team to understand and relay findings to patients. Assist patients with financing options (insurance and self-pay).
Serve as patient liaison from consultation to start, providing consistent communication about insurance approval status.
Schedule patient mappings with PA and MD.
Cross-train as a TMS Technician to act as backup in short-staffing situations.
Attend clinic and regional meetings as directed by the TMS Operations Manager and Regional Medical Director.
Other Duties
Performs other duties as required.
Travel
95% of duties will be in clinics within a single metropolitan area (region). Less than 5% travel outside the region.
Minimum Qualifications
High School Diploma or GED required.
Two years’ experience in a healthcare-related field required.
One year TMS Tech, prior authorization, or mental health experience preferred.
TMS training certification required after 90 days of employment.
Driver’s license required.
Location: 820 N. Mt. Juliet Road, Mt. Juliet, TN 37122
Family Care Center is an Equal Opportunity Employer and does not discriminate on the basis of race, religion, color, sex, gender identity, sexual orientation, age, disability, national origin, veteran status, or any other basis covered by law. All employment is decided on qualifications, merit, and business need.