Organization Overview At Alliance Healthcare Services (AHS), it is our mission to promote wellness in the community. Our not‑for‑profit organization is the largest comprehensive behavioral health provider in Shelby County. We offer outpatient, intensive outpatient, home‑based, and community‑based programs, including a continuum of crisis services to over 22,000 residents of Shelby County. We’re committed to bringing compassionate and dedicated individuals to help us continue to provide the best services to our community.
Summary The Tennessee Health Link Care Coordinator is responsible for coordinating comprehensive, person‑centered care for individuals with behavioral health needs. This role involves working closely with clients, healthcare providers, and community resources to ensure timely access to services, improve health outcomes, and reduce avoidable hospitalizations. The Care Coordinator conducts assessments, develops care plans, monitors progress, and facilitates communication across care teams in alignment with Tennessee Health Link program goals.
Education Requirement Bachelor’s Degree or higher in psychology, social work, counseling, or health‑related field.
Experience Requirement 2+ years of working in the medical field; behavioral health preferred.
Licensure/Certification Requirement N/A
Key Job Responsibilities Adhere to current guidelines set by Tennessee Care for THL; following the six (6) service areas.
Coordinate with medical professionals, clients, families, and THL Program Director to provide services.
Initiate, complete, update and monitor a client’s care plan (care plans signed by the care coordinator, client/guardian, and licensed clinician).
Complete initial plan within thirty (30) days.
Review plan every six (6) months, or sooner if needed.
Document within forty‑eight (48) hours of service delivery.
Ensure a case load of 100‑120 unique clients; all clients need at least one touch every calendar month.
Daily Client Contact Expectations Touch at least eight (8) unique clients; ten (10) services per day.
Billable – five (5) of eight (8) daily hours to be billable.
Example: Hospitalization Participate in discharge plan.
Develop a protocol to assure timely access to follow‑up care.
Client and family support – identify resources to assist clients and family support.
Meetings and in‑services – annual trainings mandated for compliance completed on time.
Knowledge/Skills/Abilities Proficient in Microsoft Office: Word, Excel, and Outlook.
Organized with strong attention to detail; able to multi‑task and prioritize as new work comes in.
Establish and maintain positive working relationships with all clients, AHS employees, and community you interact with as an AHS employee.
Supervision Provided By This Job None
Employment Type Full Time
Years Experience 1 – 3 years
Salary $18 – $22 Hourly
Bonus/Commission No