Telephone Triage Nurse

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At Cleveland Clinic Health System, we believe in a better future for healthcare. And each of us is responsible for honoring our commitment to excellence, pushing the boundaries and transforming the patient experience, every day.

Job Title

Telephone Triage Nurse

Location

Cleveland

Facility

Remote Location

Department

Nurse On Call-Nursing Institute

Job Code

F24024

Shift

Evenings + Call

Schedule

2:00pm-12:30am

Join the Cleveland Clinic team, where you will work alongside passionate caregivers and provide patient-first healthcare. Cleveland Clinic is recognized as one of the top hospitals in the nation. At Cleveland Clinic, you will work alongside passionate and dedicated caregivers, receive endless support and appreciation, and build a rewarding career with one of the most respected healthcare organizations in the world.

Telephone Triage Registered Nurses provide 24/7 access to patients, helping them with their healthcare needs and providing them with guidance. As a Telephone Triage Registered Nurse, you will serve as the primary point of contact for patients with a variety of health or illness questions. Some of your primary responsibilities include providing remote nursing care to a variety of patient populations across the life span, including infants, the elderly, patients with behavioral health needs and recently discharged hospital patients, performing skilled and thorough nursing assessments, prioritizing patient needs and referring them to the appropriate level of care, utilizing evidence-based guidelines, insight of the nursing process and a proven ability to critically analyze information from the patient and the EMR in your decision-making process and ensuring access to care and optimal outcomes.

A caregiver in this position works 4-10s, 2:00pm -12:30am. Schedule comes out about 4 weeks ahead of time with a 6-week projection. Work every other weekend and 3 holidays a year. This position will be remote after orientation. Due to patient care, you may be required to work in the office as needed during an outage or emergency, therefore candidates need to live within an hour of Beachwood, Ohio.

A caregiver who excels in this role will:

• Serve as the primary point of contact for telephone patients with a variety of health or illness questions.
• Collects subjective data related to the presenting problem and medical history.
• Utilizes critical thinking and problem-solving skills to recognize and match symptoms to protocol, assigning acuity (emergent, urgent, acute and non-acute) and ensuring safe, timely disposition of health-related calls.
• Offers home treatment advice as appropriate. Accesses patient information via EMR.
• Documents encounter and decision making in EMR in a concise and accurate manner, utilizing the patient's own words as appropriate.
• Accesses patient information via EMR. Educates patients utilizing principles of active listening.
• Communicates based on patients' level of understanding and comprehension.
• Recalls knowledge of the teaching principles of health care information to pediatric, adult and geriatric populations.
• Ensures that the caller comprehends health information and clinical advice to make informed healthcare decisions. Conveys to the caller in a 'telecharismatic' manner, that they are the #1 priority.
• Establishes an immediate therapeutic rapport with callers. Utilize H.E.A.R.T. principles, making every effort possible to resolve the problem.
• Listens, communicates and documents simultaneously and navigates computer programs to assess, process, educate and document all information professionally.
• Demonstrates knowledge and use of the nursing process to identify physical, psychosocial, and developmental needs and interventions to promote favorable outcomes.
• Meets established quality standards, competencies, and educational training and requirements.

Minimum qualifications for the ideal future caregiver include:

• Lives within one hour of Beachwood, OH
• Graduate of an accredited school of professional nursing
• Current state license as a Registered Nurse (RN)
• Basic Life Support (BLS) certification through the American Heart Association (AHA)
• Three or more years of experience as an RN in a med/surg, primary care, pediatric, ED, critical care, intensive care or case management area

Preferred qualifications for the ideal future caregiver include:

• Bachelor of science in nursing (BSN)
• Certification in a nursing specialty
• Experience in Telephone triage, Med/Surg, Primary Care, Peds, ED and/or Case Management
• Expertise in crisis intervention, teaching/coaching, disease management and diagnostic monitoring

Physical Requirements:

• Ability to sit for long periods of time within a confined space.
• Requires full range of motion, manual and finger dexterity of eye hand coordination.
• Requires corrected vision and hearing to a normal range.
• Sedentary Work - Exerting up to 10 pounds of force occasionally (Occasionally: activity or condition exists up to 1/3 of the time) and/or a negligible amount of force frequently (Frequently: activity or condition exists from 1/3 to 2/3 of the time) to lift, carry, push, pull, or otherwise move objects, including the human body.
• Sedentary work involves sitting most of the time, but may involve walking or standing for brief periods of time.
• Jobs are sedentary if walking and standing are required only occasionally and all other sedentary criteria are met.

Personal Protective Equipment:

• Follows standard precautions using personal protective equipment as required.

The policy of Cleveland Clinic Health System and its system hospitals (Cleveland Clinic Health System) is to provide equal opportunity to all of our caregivers and applicants for employment in our tobacco free and drug free environment. All offers of employment are followed by testing for controlled substance and nicotine. All offers of employment are followed by testing for controlled substances and nicotine. All new caregivers must clear a nicotine test within their 90-day new hire period. Candidates for employment who are impacted by Cleveland Clinic Health System's Smoking Policy will be permitted to reapply for open positions after one year.

Cleveland Clinic Health System administers an influenza prevention program. You will be required to comply with this program, which will include obtaining an influenza vaccination on an annual basis or obtaining an approved exemption.

Decisions concerning employment, transfers and promotions are made upon the basis of the best qualified candidate without regard to color, race, religion, national origin, age, sex, sexual orientation, marital status, ancestry, status as a disabled or Vietnam era veteran or any other characteristic protected by law. Information provided on this application may be shared with any Cleveland Clinic Health System facility.

Please review the Equal Employment Opportunity poster.

Cleveland Clinic Health System is pleased to be an equal employment employer: Women / Minorities / Veterans / Individuals with Disabilities.