Overview
Are you ready to take your career to new heights? At Concentra, you will be a vital member of our patient care team and play a crucial role in providing exceptional care to our patients. Our mission is to improve the health of America’s workforce, one patient at a time. Join us at Concentra and see how your clinical competency and compassion can make a meaningful difference in the lives of the patients you serve.
The Telemedicine Care Coordinator is the face of Concentra, making a positive difference in the patient experience and quality of care. The Telemedical Care Coordinator will begin with a video intake session, virtually assisting patients with their healthcare needs and coordinating care with a Telemedicine Physician or Concentra center. In this position, a positive attitude, ability to make decisions and provide excellent communications will make a direct, meaningful impact on the patient experience.
Responsibilities
Welcome patients and obtain medical histories from patients; verify patient
Coordinate patient care through video intake call
Collect and document patient information to include demographics, chief complaint, review of medications, and allergies
Screen and triage patients based on intake questions
Route patient to Concentra doctor or other appropriate care
Administrative duties as needed including scheduling appointments, contacting patients and customers, and answering calls
Document in electronic medical record
This job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice.
Qualifications
Education Level: High School Diploma or GED
Job-Related Experience
Customarily has at least one year of experience with patient interaction via phone and video, preferred
Customarily at least one year of working in a healthcare office environment, required
Bi-lingual - conversation fluent, can read and write in both English and Spanish, is a plus
Job-Related Skills/Competencies
Concentra Core Competencies of Service Mentality, Attention to Detail, Sense of Urgency, Initiative and Flexibility
Ability to make decisions or solve problems by using logic to identify key facts, explore alternatives, and propose quality solutions
Outstanding customer service skills as well as the ability to deal with people in a manner which shows tact and professionalism
The ability to properly handle sensitive and confidential information (including HIPAA and PHI) in accordance with federal and state laws and company policies
Demonstrated intermediate knowledge of PCs, Microsoft Office such as Word, Excel, Outlook and entry of data into various systems/applications
Demonstrated effective communication and interaction with employers, patients, providers and other employees
Strong ability to work in a team environment, as well as independently when required
Knowledge of telemedicine a plus
Must possess a personal sense of urgency
Ability to effectively multi-task and adapt to changing business priorities
Excellent time management and organizational skills are required
Working knowledge of medical office administration and procedures
This job requires access to confidential and critical information, requiring ongoing discretion and secure information management.
We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Please contact us to request accommodation.
Concentra is an Equal Opportunity Employer, including disability/veterans