Telemedicine Coordinator
Concentra is looking for a dedicated Telemedicine Coordinator to provide exceptional care to our patients. In this role you will be the face of our patient care team, ensuring a smooth video intake experience and coordinating care with Telemedicine Physicians or our centers.
Overview
As a Telemedicine Coordinator you will assist patients with virtual healthcare needs, gather medical histories, triage and route them to appropriate providers, and maintain accurate documentation. Your positive attitude and excellent communication skills will directly impact patient satisfaction and care quality.
Responsibilities
Welcome patients and obtain medical histories; verify patient identity
Coordinate patient care through video intake calls
Collect and document patient demographics, chief complaints, medication review, and allergies
Screen and triage patients based on intake questions
Route patient to a Concentra doctor or appropriate care provider
Perform administrative duties such as scheduling appointments, contacting patients and customers, and answering calls
Document interactions and data in the electronic medical record
Qualifications
Education : High School Diploma or GED
Experience :
At least one year of patient interaction via phone and video (preferred)
At least one year in a healthcare office environment (required)
Bi‑lingual conversational fluency in English and Spanish is a plus
Core Competencies: Service Mentality, Attention to Detail, Sense of Urgency, Initiative, Flexibility
Strong decision‑making and problem‑solving skills using logical analysis
Excellent customer service and interpersonal communication
Ability to handle sensitive and confidential information (HIPAA/PHI)
Intermediate proficiency with PCs and Microsoft Office (Word, Excel, Outlook) and data entry into systems
Effective communication with employers, patients, providers, and internal staff
Ability to work independently or in a team, multitask, and adapt to changing priorities
Excellent time‑management and organizational skills
Working knowledge of telemedicine a plus
Employee Benefits
401(k) Retirement Plan with Employer Match
Medical, Vision, Prescription, Telehealth, and Dental Plans
Life & Disability Insurance
Paid Time Off & Extended Illness Days
Colleague Referral Bonus Program
Tuition Reimbursement
Commuter Benefits
Dependent Care Spending Account
Employee Discounts
We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, perform essential job functions, and receive other benefits and privileges of employment. Please contact us to request accommodation.
Concentra is an Equal Opportunity Employer , including disability/veterans.