Supports Coordinator Case Manager – The Arc Alliance
We are currently hiring Supports Coordinators to work with individuals of all ages with intellectual and developmental disabilities. The position provides case management services to a group of individuals with intellectual and developmental disabilities living in various community living arrangement programs or their own/family homes through Berks, Bucks, Chester, Delaware, Montgomery and Philadelphia counties. The Supports Coordinator is responsible for monitoring their health and safety and providing follow up support when needed. Their job is to locate and coordinate services and supports for these individuals through a Medicaid waiver program through the state or accessing community and natural resources available.
Hiring currently for Montgomery County caseloads – travel to the participants' home and community locations required.
Salary Range: $45,000 to $55,000 per year.
Employer insurance contribution for employee, spouse and dependents.
Job Responsibilities
Inspires staff and makes effective use of their energies, resources and talents in promoting the objectives, values and vision of the organization.
Helps coordinate and disseminate information.
Assists Administration in establishing and implementing agency priorities, goals and strategies.
Helps facilitate and foster effective and supportive relationships between staff and Administration.
Must complete all required trainings.
Responsible for direct provision of case management services and coordinating all direct services.
Interviews individuals and others as appropriate. Gathers personal, medical, social, educational and vocational information.
Responsible for the development of an initial Individual Support Plan (ISP). Responsible to use a person centered planning approach to help the planning team develop a comprehensive ISP to meet the participant's identified needs in the least restrictive manner possible.
Coordinates and assures delivery of direct services.
Reassesses and modifies plan goals and objectives as needed.
Ensures ongoing monitoring of services delivery included in the individual's ISP, records progress and changes.
Responsible to ensure face-to-face meeting with each individual to ensure the individual's health and welfare, to review the individual's progress and ensure that the ISP is being implemented as written.
Provides supportive services to the client and family, assisting them during the entire process of planning and delivery.
Maintain current knowledge of private and public resources in the community.
Ensures individual's choice of providers by providing information to ensure individuals make fully informed decisions.
Ensures individuals with behavioral support plans and crisis intervention plans are consistent with the ISP.
Develops working agreements with community resources.
Interprets service resources to clients and serves as liaison between client and service providers.
Conducts individual and family interviews to identify individual needs.
Establishes and maintains effective working relationships with consumers, their families, other staff outside agencies and institutions and the general public.
Plans and coordinates team meetings at least annually to conduct a comprehensive review of the ISP, or more frequently as individual needs change.
At least annually collects information to inform level of care reevaluations.
Participates in the standardized needs assessment process to maintain development of the ISP process including any necessary ISP updates.
Facilitates the completion of additional assessments based on participants' unique strengths and needs for planning purposes and ISP development.
Responds to and assesses emergency situations and incidents and ensures appropriate actions are taken to protect the health and welfare of individuals.
Monitors participant and/or family satisfaction with services.
Arranges for modifications in services and service delivery as necessary to address the needs of the participant, and modifies the ISP accordingly.
Ensures services are appropriately documented in HCSIS on the ISP.
Communicates the authorization status to ISP team members as appropriate.
Maintains knowledge of current social case management principles, techniques and methods.
Maintains knowledge of current social, economic and health problems and resources and their impact on the growth and development of people.
Maintains knowledge of basic principles and methods of program interpretation and community organization.
Maintains knowledge of social welfare policy and law as they relate to agency function and purpose.
Provides information to participants on fair hearing rights and assists with fair hearing requests when needed.
Attends and participates in community activities representing The Arc Alliance.
Participates/Contributes in agency fundraising activities.
Physical Requirements: Frequent communications, verbal and written; using math/calculators; frequent sitting, standing; visual or otherwise identification abilities.
Qualifications
Work experience and understanding of local, state, and federal special education systems; Pennsylvania's MH/ID service systems; current welfare, social security and other benefits systems.
Working understanding of other agencies, community services and systems and their relationship to programs and families.
High quality organizational skills.
Ability to work in a high‑pressure job situation and adhere to strict time guidelines.
Excellent communication and writing skills to interface effectively with all County Personnel, Program Coordinators, Contract Coordinators, Staff Members, Contracted Therapists and other agencies involved in the referral process.
Ability to work effectively with people and aid them to grow in the constructive use of their potential in adjusting to their specific needs.
Ability to understand and accept the needs and rights of others and to work with individuals who are physically challenged, emotionally troubled, or economically disadvantaged.
Ability to plan and organize work, prepare adequate records and reports, set priorities and maintain a caseload in a timely manner.
Current FBI, Criminal History and Child Abuse clearances required at time of hire, with update as needed.
Legally authorized to drive a motor vehicle in the State of Pennsylvania and must have a valid driver’s license and current automobile insurance.
3‑year driver record check required at time of hire and must be updated annually.
Recommended automobile coverage with limits $100,000/$300,000 for liability and $100,000 for property damage.
Willingness and ability to drive throughout the counties served.
All eligible applicants shall be considered for employment. The Arc Alliance is an equal opportunity employer.