The Salvation Army Midland Division Corps located in Columbia, MO, is looking for a Case Manager to coordinate the Columbia Social Service programs, including EA and POH services. The role oversees program development, fiscal management and reporting for all related grant funding and provides intake, assessment, and services to individuals seeking EA assistance.
The Case Manager also manages the Pathway of Hope (POH) program, working with families and individuals referred internally and externally in Columbia.
This is a part‑time position, 25 hours per week, at $20.00 per hour.
Location: 1108 W Ash St., Columbia, MO 65203.
Essential Functions
Administrative
Participate in scheduled staff meetings and team management meetings.
Maintain effective communication with Corps Officers regarding all aspects of operations.
Case Management
Provide emergency case work services in Columbia, including but not limited to rent, utilities, IDs, clothing vouchers, etc.
Follow the Pathway of Hope approach with a limited number of participating clients:
Conduct pre‑screening and intake of clients using specified assessment tools.
Conduct goal‑setting steps with clients, formulating a change‑oriented action plan.
Conduct follow‑up case management meetings with clients.
Monitor and track changes and goal attainment on the action plan.
Assist persons seeking assistance with intake and assessment activities to determine client eligibility and match clients with resources.
Identify and secure housing options, programs and services for clients identified as homeless or housing insecure.
Provide on‑site, remote, community case management to clients seeking emergency assistance.
Conduct community education and awareness opportunities focused on homelessness prevention and resources.
Maintain client files and complete monthly statistical reports.
Direct, schedule, and supervise volunteers helping with Pathway of Hope families.
Communicate Pathway of Hope activities to the supervisor, coordinate social services with other Corps programming, and inform clients of Corps programming.
Program Development/Evaluation
Ensure operations of the Columbia Social Services programs comply with current approved policy and procedure of The Salvation Army, its National Social Services Standards, state and local licensing certification, and regulatory authority.
Develop, implement, and maintain a social services policy and procedure manual reflecting all emergency services and POH operations and procedures for Columbia.
Develop a network system with shelters to identify potential clients for POH.
Full job description upon interview.
Minimum Qualifications
Bachelor’s degree in a social services area or related field with one year of experience. Combination of training and experience will be considered. Requires excellent written and oral communication skills, ability to work with diverse cultures, strong leadership style, and good organizational skills. Commitment to carry out The Salvation Army’s mission is essential. Knowledge of The Salvation Army and government, state, and community resources is helpful. Must be a team player, a self‑starter, able to handle several projects at the same time, and perform well with minimum supervision. Demonstrate ability to think independently and exercise sound judgment. Requires a valid driver’s license and passing TSA MVR check.
Physical And Work Environment Requirements
Capable of occasionally lifting 20 pounds and sometimes up to 40 pounds. Occasionally move 50 or more pounds using dolly/cart/truck. Capable of performing in an office environment, including using a computer and answering phones. Most work will be indoors in a temperature‑controlled environment. Some duties may involve leaving the main job site to attend meetings and assist clients.