Company Overview
Dynamic Workforce Solutions (DWFS) contracts with state and local entities to provide services that offer the communities we serve reliable workforce development and training solutions that result in talented, well-trained people positioned for tomorrow's jobs. Our innovative approach to delivering services, passion for the work we do and commitment to ongoing quality have defined over three decades of exceptional results.
Position Summary
Job Title: SNAP Case Manager
Reports to: Program Manager
Position Classification: Non-Exempt
Wage: $17.50 per hour
Location: Lufkin, TX
About the Role
As a case manager with DWFS, you will work with job/career seekers to ensure they have the skills and resources to find and maintain self-sustaining employment. You will help employers locate the talent they need to help their businesses thrive. Success is measured by meeting goals and putting customers to work.
Psychographics
We commit to delivering Extreme Customer Service to provide outstanding outcomes for the people and businesses we serve.
Responsibilities
Interview customers to assess ongoing service needs, obtain occupational information and explore the full range of employment opportunities and/or training.
Coach customers to present themselves effectively as candidates and obtain optimal placement in employment or further occupational information.
Provide career advisement, including the development of individual employment/placement plans, referrals to jobs, placement in training or education programs, job placement or advancement, and retention services.
Perform visits to customers' homes, training providers’ sites, and/or employment sites.
Develop and implement service plans to meet customer needs and ensure they are maintained and updated as needed.
Coordinate service provider activities.
Implement prescribed program‑related procedures and accurate case management.
Provide ongoing case management and serve as a liaison between customers and service providers; manage a comprehensive caseload of job seekers.
Provide employment services on an ongoing basis.
Provide guidance and other assistance to help participants retain employment.
Accurately document customer interactions through well‑written case notes in the automated system. Ensure that case files meet or exceed programmatic requirements and prepare reports as requested.
Address the unique needs and barriers of customers and create and maintain an environment of inclusion for all participants by making referrals to appropriate workshops, assessments, and internal programs while ensuring equitable access for all individuals.
Utilize Extreme Customer Service behaviors in all interactions with internal and external customers.
Other Duties
This job description is not intended to be all‑inclusive. The employee may be requested to perform other reasonable related duties as assigned by the immediate supervisor and other management as required. The company reserves the right to revise or change job duties as business requirements dictate. It is also understood that the company reserves the right to change work schedules as required, including requiring overtime.
Physical Demands and Work Environment
Physical requirements include carrying/lifting up to 5 pounds frequently; up to 10 pounds regularly; and up to 25 pounds occasionally. Visual acuity, speech and hearing; hand and eye coordination and manual dexterity are necessary to drive an automobile and operate computer keyboard and basic office equipment. Subject to carrying, lifting, twisting and reaching to perform essential job functions. Working conditions are primarily in an office environment with occasional travel to other locations. We are a Drug Free Work Environment.
Required Competencies
Customer/client focus
Learning orientation
Communication proficiency
Teamwork orientation
Technical capacity
Skills and Abilities
Basic computer literacy including ability to use the Internet and Microsoft Office products.
Keyboarding skills mandatory.
Ability to work in a team environment.
Excellent interpersonal skills and customer‑service orientation.
Strong oral and written communication skills.
Bilingual candidates preferred.
Additional Requirements
Must have a valid driver's license and adequate vehicle insurance coverage.
Equal Opportunity Statement
Dynamic Workforce Solutions is an equal opportunity employer/program and auxiliary aids and services are available upon request to individuals with disabilities.