Resident Care Coordinator – Senior Living
Savoy Life is a distributed senior living platform focused on bridging the gap between senior living communities and healthcare. With a team of specialized clinicians, including nurses and geriatricians, Savoy Life offers a tech‑enabled solution that empowers senior living operators to do their jobs more effectively and efficiently so they can move residents into their communities faster and keep them healthier for longer.
About Savoy Life: Savoy Life is a healthcare startup focused on improving senior living. Savoy Life’s model of care aims to support senior living communities and help tie residents, their caregivers, and the providers within the community together. This is done by partnering with senior living communities to coordinate and manage clinical gaps for residents to improve these community’s core business drivers.
Position Overview: Savoy Life is seeking a dedicated Resident Care Coordinator (RCC) to provide clinical and operations support within senior living communities in and around Boise, ID. The Resident Care Coordinator will work closely with an assigned Savoy Life RN as well as on‑site senior living community teams to improve resident outcomes as well as a virtual provider.
Key Responsibilities
Care Delivery Back Office Support
Schedule various patient visits in the EHR to optimize the RN and APP’s time while coordinating with patient and caregiver needs
Answer inbound calls, text messages, and voicemails in a professional and timely manner
Monitor and manage inbound and outbound faxes
Enter data, scan files, and print files as needed to support patient care and maintain updated historical records in the EHR in an organized and timely manner
Identify and manage health plan insurance for residents
Care Coordination Support
Support the RN and Advance Practice Provider (APP) by coordinating patient care to drive patient outcomes
Work with the local Savoy team to collaborate with other community resources that aid in Savoy’s goals of supporting patient care
Manage facilitated telehealth visits with Savoy’s virtual provider
Support the ongoing care with direct RCC‑led resident visits
Manage communications and foster positive relationships with patients and others involved including caregivers, families, primary care providers, specialists, pharmacies, and senior living community staff
Drive engagement with eligible residents, POAs, and families through education on Savoy’s offering to get consent forms signed
Qualifications
High School Diploma / GED (or higher)
2+ years of experience in healthcare with a focus on care coordination and healthcare administrative support
Medical Assistant, Patient Care Technician, or equivalent certification preferred (otherwise 5+ years of healthcare experience)
Experience in geriatric care or senior living community is highly desirable
Must possess a valid and current driver's license
Excellent electronic medical record (EMR) documentation skills and general comfort leveraging various technologies to support day‑to‑day work
Ability to juggle many tasks and switch between visiting with residents and coordinating behind the scenes
Purpose‑driven with a positive attitude to contribute toward a strong culture and passionate about improving senior living
Flexibility to adapt to a dynamic and growing startup organization as the role and company evolve
Hourly Rate: $23–$28/hour
Benefits
Comprehensive health, dental, and vision coverage (100% employer paid)
Paid maternity and paternity leave up to 14 weeks at normal pay
Unlimited PTO with management approval
Professional development and continued learning opportunities
Optional 401(k), FSA, and equity incentives
Mission
We make healthcare work for seniors and their caregivers.
Vision
To make aging better for everyone by restoring agency to seniors and integrating caregiving into the heart of healthcare—so that every moment leads to smarter decisions, greater dignity, and better outcomes.
Values
Engage
We foster genuine human connections by listening deeply, building trust, and approaching every interaction with empathy and respect—always assuming positive intent.
Empower
We lift seniors, caregivers, and our team by embracing change, encouraging autonomy, and going above and beyond to support meaningful choice and confidence.
Simplify
We cut through complexity to create clear, accessible, and compassionate care—imagining new ways to make healthcare work better for everyone.
We’re an Equal Opportunity Employer: You’ll receive consideration for employment without regard to race, sex, color, religion, sexual orientation, gender identity, national origin, protected veteran status, or on the basis of disability.