About Us Volunteers of America is a non‑profit human services organization committed to serving people in need, strengthening families, and building communities. VOALA provides a variety of social services to Los Angeles area communities such as Head Start programs, Upward Bound college prep programs, veterans’ services, homeless shelters, low‑income housing program as well as drug and alcohol rehabilitation. www.voala.org .
Pay Rate $24.99 – $26.30 per hour
Benefits VOALA offers competitive medical, dental, vision and retirement benefits.
Job Summary and Purpose The Resident Advocate / Care Manager advocates for residents and provides intensive case management services to eligible clients, meeting participants at least weekly. The Resident Advocate / Care Manager is the primary point of contact to coordinate services and care for assigned clients and handles a caseload of individuals in need of a wide variety of human services resources.
Duties and Responsibilities Conduct comprehensive screenings and assessments with individuals (or families) to collect functional, environmental, psycho‑social, financial, employment, housing, educational, and health information.
Assess barriers facing the clients and develop a case plan.
Coordinate individualized planning with clients to meet short‑ and long‑term needs.
Provide service linkages and support systems to ensure identified needs are met.
Coordinate case conferences with residents, consult with service team, monitor progress of clients on case plan, and assist clients to meet the agreed upon goals.
Act as advocate for clients before judicial, community, social service, and administrative bodies as needed; facilitate support groups and client participation as appropriate.
Work with Community Property Management to provide service linkages and support systems to residents to assure individual needs are met.
Maintain daily contact to identify new and ongoing service needs.
Coordinate access to supportive services including, but not limited to, health services, medical appointments, and crisis intervention as needed.
Other duties as required.
Essential Duties Assessment: develop a detailed plan of action to meet client needs and find necessary resources.
Coaching and Social Support: accompany participants to activities and services.
Coordinate Case Management: connect participants to appropriate services.
Advocacy: represent participants before other agencies/community settings.
Capacity Building: motivate participant progress.
Requirements Must be able to pass a fingerprint clearance and background check, including criminal history, personal references, employment and education verifications.
Education Bachelor’s degree in Social Work, Mental Health or other related discipline.
OR Two (2) years of experience providing direct mental health services or ICMS.
Experience Minimum one (1) year of experience working with homeless individuals.
Have experience working with participants with mental illness, chronic health issues, and substance use disorders.
Preferred Qualifications Bachelor’s Degree in Social Work, Social Services, public administration, public health or related field.
Equal Opportunity Volunteers of America is an Equal Opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability, protected Veteran Status, or any other characteristic protected by applicable federal, state, or local law.
This employer participates in E‑Verify as required by the federal government and will provide the federal government with your Form 1‑9 information to confirm that you are authorized to work in the U.S.
If E‑Verify cannot confirm that you are authorized to work, this employer is required to give you written instructions and an opportunity to contact Department of Homeland Security (OHS) or Social Security Administration (SSA) so you can begin to resolve the issue before the employer can take any action against you, including terminating your employment.