Important Notice
Due to an increase in hiring scams, please be aware that if you are selected to move forward in our hiring process, a member of our Talent Acquisition team will contact you directly using an official @pharmacord.com and/or @echo.newtonsoftware.com email address regarding next steps in our interview process.
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If you receive any suspicious communication regarding employment with PharmaCord, please report it to our Talent Acquisition team immediately at careers@pharmacord.com .
Job Overview
As a Nurse Advocate you are responsible for contact with program patients and assessing any barriers that may be present for successful initiation and completion of therapy. The Nurse Advocate will play an active role with each patient from the first point of program enrollment and throughout treatment to facilitate a timely and successful patient experience.
Typical Day / Responsibilities
Serve as a consistent resource throughout the continuum of program services, identifying barriers to therapy and helping the patient understand and navigate such barriers.
Serve as an educator who possesses knowledge and practical experience about clinical treatments and the strong emotions and financial implications associated with a new diagnosis, living with a chronic medical condition or life‑threatening condition.
Primary goals include:
Enable patients by providing them with information and education about:
their prescribed therapy and course of treatment, fairly balanced with benefits and known side effects per manufacturer product information
proper administration and dosing of prescribed therapy
calling and working with the patient’s insurance payer to determine coverage benefits, anticipated out‑of‑pocket costs associated with their therapy and resources for financial assistance where applicable based upon needs communicated by the patient
support to help better manage the stress involved in their diagnosis.
Empower the patient to participate in their personal care process by triaging the patient to support for other non‑program needs such as social or other intervention programs.
Reporting of Adverse Events / Product Complaints received in accordance with SOP and good manufacturer practices.
Other duties as assigned by management.
Requirements
Registered Nurse licensed in the state of Indiana or Kentucky.
2‑3 years of nursing experience with relevant disease state experience preferred.
Experience with Nurseline triage, Call Center Utilization Management, Call Center Case Management is a plus.
Case management or Clinical Trial Nurse experience is a plus.
Bachelor's degree preferred.
Willingness to work in Jeffersonville, IN. (PharmaCord reimburses tolls after 40 trips per month; rate valued at $678.60 per year.)
Physical Demands & Work Environment
Regularly required to talk or hear, sit for long periods of time, type, handle or feel, and reach with hands and arms. Must be able to type 35 WPM with 97% accuracy.
Available for inbound phone calls as part of the role and make outbound calls as necessary.
Minimal flexibility to travel as needed is preferred.
Rotating schedule between 8 am to 8 pm Monday‑Friday.
Professional office environment, routine use of computers, phones, photocopiers, etc.
Candidates are expected to maintain the role for a minimum of 6 months before being considered for lateral or promotion moves.
Benefits & Perks
Company paid Short‑term Disability (STD)
Increased competitive 401(k) company match up to 4%
Medical, Dental, and Vision benefits – PharmaCord covers 75% of Medical Premiums for employees.
Wellness discounts up to $260 per year for participation in wellness program.
Annual HSA employer contribution.
Company paid and voluntary Life Insurance options.
Voluntary Life, AD&D and Long‑Term Disability Insurances.
Paid Parental Leave of Absence.
Wellness and Employee Assistance Programs.
PTO benefits, flex days and paid holidays.
Employee Referral Program.
Ambassador Program.
Tuition reimbursement program up to $5,000 per year.
Competitive Compensation & Flexible Working
Competitive starting pay rates.
Toll reimbursement program (valued at $678.60 per year).
Hybrid schedule (50% in office, 50% remote) possible after 6 months on‑site; requires good performance, attendance and KPI fulfillment.
Multiple shift options between 8 AM and 11 PM Monday‑Friday.
A Career You’ll Love
Working for PharmaCord – voted Best Places to Work in Kentucky for 2019 and 2021.
Commitment to diversity and inclusive workplace practices.
Opportunities for advancement with support for personal and professional growth.
Challenging, stimulating work environment encouraging new ideas.
Learning and development opportunities.
Crucial role in enhancing patient services experience.
State‑of‑the‑art headquarters building with many amenities.
Any offer of employment is contingent on completion of a background check to company standard. This job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice.
At PharmaCord, we don’t just accept difference – we celebrate it, support it and we thrive on it for the benefit of our employees, our products and our community. PharmaCord is proud to be an equal opportunity employer.
PharmaCord is unable to sponsor employees at this time.
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