Quality Improvement Specialist / Trainer
Department: Quality Improvement
Reports To: Quality Improvement Manager
Status: Non-Exempt / Hourly
Compensation: $22.00 - $24.00 / hour
Job Overview
At Mooseheart Child City & School we provide a safe and nurturing home for children and teens in need. As a Quality Improvement Specialist / Trainer you play a key role in ensuring our programs consistently meet the highest standards of quality and compliance.
Essential Responsibilities
Conduct internal and external evaluations across residential, educational, clinical, and community programs and prepare professional summary reports.
Lead and support Residential Program Reviews, including unannounced visits, documentation checks, and youth file audits, and provide written recommendations for program improvement.
Collect, enter, and analyze data to support ongoing quality improvement initiatives and identify opportunities for growth.
Facilitate engaging and informative training sessions during Pre‑Service Workshops and in‑service events to strengthen staff knowledge and performance.
Administer and report on Youth Safety Questionnaires, ensuring timely and accurate follow‑up.
Participate in investigations of alleged inappropriate practices, maintaining objectivity, confidentiality, and professionalism.
Conduct post‑incident debriefs following restraint or seclusion events to support staff learning and reflection.
Review and monitor incident reports for completeness, accuracy, and compliance with DCFS standards.
Maintain secure and confidential documentation in accordance with agency and licensing requirements.
Support departmental goals and other initiatives as assigned.
Knowledge, Skills, and Abilities
Solid understanding of the Mooseheart Model of Care and best practices in residential child and youth care.
Excellent communication skills—written, verbal, and presentation—able to convey information clearly to diverse audiences.
Strong analytical and organizational abilities with meticulous attention to detail in reporting and documentation.
Confidence and professionalism when facilitating trainings and discussions with staff teams.
Sound judgment, discretion, and the ability to remain composed in complex or high‑pressure situations.
Commitment to maintaining confidentiality and professionalism at all times.
Minimum Qualifications
Education: High school diploma required; Bachelor’s degree in Behavioral Science or related field strongly preferred.
Experience: Minimum of two years of experience with the Teaching Family Model preferred.
License: Valid driver’s license and acceptable driving record required.
Physical Requirements
Sedentary to light work; occasional lifting up to 20 lbs.
Frequent sitting, walking, and standing; occasional bending, stooping, or climbing stairs.
Ability to travel between buildings or off‑site locations for reviews, investigations, and trainings.
Work Environment
Primarily office‑based with regular movement across a multi‑building campus.
Some periods of higher stress may occur due to investigations, deadlines, or heavy workloads.
Why Join Mooseheart
When you join Mooseheart you become part of a team dedicated to helping children and families find hope, stability, and opportunity. You’ll work in a collaborative environment that values integrity, compassion, and continuous learning because we believe that improving care starts with supporting those who deliver it.
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