Overview Lutheran Social Services (LSS) is a private, non‑profit, human service agency serving more than 125,000 clients annually across Wisconsin and Upper Michigan. We provide outpatient behavioral health management, domestic and special needs adoptions, older adult services, support services for children, youth and families, community corrections programs, and support services for adults with disabilities and/or mental health concerns.
Position Summary Under the supervision of a Manager, the Quality Improvement Coordinator assists in ongoing performance and quality improvement (PQI) across the program. The role supports advanced administrative functions, leads workgroups, collaborates on special projects, and maintains a small caseload as an IRIS Consultant.
ESSENTIAL DUTIES AND RESPONSIBILITIES Maintain a reduced caseload as an IRIS Consultant while managing quality‑specific responsibilities.
Provide support and expertise to program staff regarding best practices, state certification standards, and LSS Standards to ensure quality services.
Continuously assess program needs related to continuous improvement of processes and procedures and compliance with all applicable laws and regulations.
Analyze data, input metrics, outcomes, client demographics, incidents, and other information tracked by the PQI department; collaborate with PQI on this data.
Research and interpret state and federal regulations to respond to inquiries from operations and maintain program policies and procedures in compliance.
Assist the program and agency in preparing for ICA certification by providing expertise, training, and tools; maintain the LSS Standards portal and self‑reporting process.
Collaborate with IT to develop standardized and automated means for data collection.
Engage in program‑wide trainings and collaborate with PQI team members on projects.
Field questions from line‑of‑service staff regarding accuracy and compliance with data collection; run reports in electronic case management system and validate data with programs.
QUALIFICATIONS To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. Candidates must successfully complete background, caregiver, medical and any other checks required.
EDUCATION AND/OR EXPERIENCE Minimum of a Bachelor’s Degree in social work, psychology, human services, counseling, nursing, special education or a related field and one year of supervised experience working with seniors and/or people living with disabilities; OR
In lieu of degree, a minimum of four years of direct experience related to the delivery of social services to seniors and/or people living with disabilities and long‑term care needs in community settings; OR
Be a current IRIS Consultant in good standing who has received an exemption from meeting these criteria by the Wisconsin Department of Health Services.
CORE COMPETENCIES Strong commitment to enabling people to control their lives and to support meaningful lives as valued citizens, friends, and neighbors.
Capacity to support individuals served to meet required IRIS policies and procedures in ways that maximize administrative ease.
Capacity to use and apply smartphone, tablet and related technology as well as advanced analytic and Microsoft skills.
Considerable knowledge of human behavior, dynamics of groups, interpersonal relations, negotiation and social interaction.
Ability to organize and plan work effectively and establish and maintain effective public and working relationships.
ADDITIONAL REQUIREMENTS Fast‑paced environment with deadlines; independent opportunity seeking and continuous quality improvement; advanced task and project learning; strong initiative, organizational skills and high attention to detail.
Strong interpersonal and communication skills; ability to establish and maintain effective working relationships; work independently and as a team; maintain confidentiality.
CERTIFICATES, LICENSES, REGISTRATIONS Valid driver’s license, reliable transportation, MVR with satisfactory driving record per LSS Driver Safety Procedure, and ability to meet LSS auto insurance requirements.
TRAVEL Day trips up to 50%; some overnight travel may be required but not frequently.
PERKS Flexible schedule and works remotely.
Robust benefits package including medical/dental/vision, flex spending, 403B contribution, life insurance, short‑term and long‑term disability, ancillary benefits, mileage reimbursement, and employee assistance program.
Paid time off: 10 paid holidays, vacation, sick, personal.
Service awards, recognition, and technology equipment (laptop, cell phone, printer, office supplies).
EEO STATEMENT LSS is an Equal Opportunity Employer.
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