Project Lead, Clinical Delivery
Care AccessAbout Care Access
Care Access is working to make the future of health better for all. With hundreds of research locations, mobile clinics, and clinicians across the globe, we bring world-class research and health services directly to communities that often face barriers to care. We are dedicated to ensuring that every person has the opportunity to understand their health, access the care they need, and contribute to the medical breakthroughs of tomorrow.
With programs like Future of Medicine, which makes advanced health screenings and research opportunities accessible to communities worldwide, and Difference Makers, which supports local leaders to expand their community health and wellbeing efforts, we put people at the heart of medical progress. Through partnerships, technology, and perseverance, we are reimagining how clinical research and health services reach the world. Together, we are building a future of health that is better and more accessible for all.
To learn more about Care Access, visit www.CareAccess.com.
How This Role Makes a Difference
The Clinical Delivery department at Care Access offers innovative solutions to sites and study teams to optimize site performance and increase study access to patients through multiple service lines. The Project Lead, Clinical Delivery (PL) serves a critical role in the delivery of client projects of one or more service lines as the ultimate driver of project success. The PL acts as a liaison between client and the Care Access team to communicate project scope and priorities, escalate issues, manage performance, and provide the highest level of customer service. The PL is ultimately accountable for client satisfaction, project delivery, and budget management. This is a senior level individual contributor role with the expectation that the PL has strong working knowledge of and experience in the clinical research industry.
How You'll Make An Impact
- Project manage the end-to-end lifecycle of Clinical Delivery projects—particularly trials with Central Clinical Services or Future of Medicine enabled
- Develop project plans and strategies for successful delivery of results
- Make operational and tactical recommendations and adjustments as needed to deliver the outcomes expected by the client
- Manage the scope of work, objectives, quality, and deliverables and other activities of assigned projects
- Make decisions that drive the success of the project and optimize the experience for the client
- Manage project budget to deliver value to client and meet financial goals of company, including monthly invoicing and forecasting
- Coordinate project activities for study team and clients to ensure project milestones and deliverables are met
- Communicate with client and project teams to implement and monitor impact of the services, project strategy, and tactical plans
- Serve as primary operational point of contact for client and build strong rapport with them
- Host regular calls with clients to present project progress including KPIs and other metrics, escalation, and adaptations to strategy
- Prepare meeting agendas and circulate meeting minutes, follow-up on action items for self and teammates
- Track quality metrics regarding the performance of the team, work with management to correct concerning trends
- Analyze and understand study protocols and how Clinical Delivery services can optimize study performance, then manage that optimization
- Support continuous improvement to ensure quality measures are met and improving overall capability
- Develop and implement risk management plans
- Identify expanded and new services for Clinical Delivery to support industry needs and help build them
- Collaborate with other PLs to ensure a consistent, high quality delivery of projects by the holistic department
The Expertise Required
- Able to develop project strategy and implement it tactically
- Strong ability to develop rapport with clients
- Demonstrated project management experience
- Ability to influence effectively both internally and externally and get work done through others
- High attention to detail, ability to meet deadlines and respond to requests in a timely manner
- Handles pressure, juggles multiple competing responsibilities simultaneously, and works well with a diverse group of stake holders. Displays professionalism at all times
- Advanced communication skills both verbally and in writing
- Able to speak to all levels of an organization
- Proficient with Microsoft Office applications (Word, Outlook, Teams, and Excel)
- Understand when issues require escalation
- Proficient in research terminology and basic medical terminology
- Understand the overall clinical development paradigm and excellent working knowledge of government regulations, GCP, and ALCOA-C
- Strong organization and time management skills
- Critical thinker and problem solver
- Ability to work independently in a fast-paced, remote environment with minimal supervision
- Must have a client service mentality
- Proper home office set-up including a private space for client communication and high-speed internet (at minimum: 100MB up and 15 MB down, 5 GHz router)
Certifications/Licenses, Education, and Experience
- A minimum of 5 years of relevant work experience in clinical research, project management, and/or client relationship management
- College degree or equivalent of education and experience
- Clinical research experience
How We Work Together
- Location: Remote within the United States. This role requires 100% of work to be performed in a remote office environment.
- Travel: This is a remote position with less than 10% travel requirements. Occasional planned travel may be required as part of the role.
- Physical demands associated with this position Include: The ability to use keyboards and other computer equipment.
The expected salary range for this role is $100,000 - $130,000 USD per year for full time team members.
Benefits & Perks (US Full Time Employees)
- Paid Time Off (PTO) and Company Paid Holidays
- 100% Employer paid medical, dental, and vision insurance plan options
- Health Savings Account and Flexible Spending Accounts
- Bi-weekly HSA employer contribution
- Company paid Short-Term Disability and Long-Term Disability
- 401(k) Retirement Plan, with Company Match
Diversity & Inclusion
We work with and serve people from diverse cultures and communities around the world. We are stronger and better when we build a team representing the communities we support. We maintain an inclusive culture where people from a broad range of backgrounds feel valued and respected as they contribute to our mission.
We are an equal opportunity employer, and all qualified applicants will receive consideration for employment without regard to, and will not be discriminated against on the basis of, race, color, religion, sex, sexual orientation, gender identity or expression, pregnancy, age, national origin, disability status, genetic information, protected veteran status, or any other characteristic protected by law.
Care Access is unable to sponsor work visas at this time.
If you need an accommodation to apply for a role with Care Access, please reach out to: TalentAcquisition@careaccess.com
Mandatory Employer Disclosures:
Notice to Illinois applicants: Applicants are not obligated to disclose expunged juvenile records or adjudication, arrest, or conviction.
Notice to Connecticut applicants: Care Access may require applicants to submit to a urinalysis drug test in connection with an application for employment.
Notice to Arizona, Georgia, Indiana, and North Dakota applicants: Care Access complies with applicable laws prohibiting smoking in and around places of employment.
Notice to Massachusetts applicants: It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.
Notice to Rhode Island applicants: Care Access complies with Rhode Island law prohibiting smoking in enclosed areas within places of employment. Care Access is also subject to is subject to Chapters 29–38 of Title 28 of the Rhode Island General Laws.
Notice to Maryland applicants: UNDER MARYLAND LAW, AN EMPLOYER MAY NOT REQUIRE OR DEMAND, AS A CONDITION OF EMPLOYMENT, PROSPECTIVE EMPLOYMENT, OR CONTINUED EMPLOYMENT, THAT AN INDIVIDUAL SUBMIT TO OR TAKE A LIE DETECTOR OR SIMILAR TEST. AN EMPLOYER WHO VIOLATES THIS LAW IS GUILTY OF A MISDEMEANOR AND SUBJECT TO A FINE NOT EXCEEDING $100.