Medical, Dental, Vision + other supplemental insurances offered
Sick + Vacation Paid Time Off
Paid Holidays
Retirement plan options (Pension or Investment)
457 Deferred Compensation
Tuition Assistance
Employee Assistance Program
SUMMARY
This is a professional and highly responsible Case Management position within the Administrative Office of the Courts, Domestic Violence Unit. Work involves the use of Differentiated Case Management techniques in Domestic Violence case types to facilitate and coordinate case progression and disposition. The Program Specialist works closely with the Judiciary, Court and community programs, the Clerk of Courts, and other related agencies as well as the general public. Work is performed under the supervision of the Domestic Violence Program Coordinator.
The core responsibilities of a Program Specialist (Case Manager) include the following:
(1) Differentiated Case Management (2) Case Intake, Creation and Coordination (3) Case Research and Statistics (4) Effective Communication and Customer Service (5) Case Preparation (6) Court Presentation and (7) Other duties as assigned.
ESSENTIAL DUTIES AND RESPONSIBILITIES
(1) Differentiated Case Management
Utilize differentiated case management techniques
Facilitate Injunction for Protection cases in court
Prepare proposed final judgment and other orders as determined by the Judge
Monitor compliance with court orders
Review and process motions according to established guidelines
Schedule hearings
Schedule compliance hearings
(2) Case Intake, Creation and Coordination
Identify cases appropriate for reassignment to Unified Family Court and initiate reassignment
Query various data bases to determine the status of cases
Create cases and schedule hearings electronically
Coordinate cases and services to promote efficiency in the civil/family division
Prepare compliance reports, casework reports etc. for management in a timely manner
(3) Case Research and Statistics
Research cases for effectuation of service, recent motions and responsive pleadings
Advise judiciary of status updates and compliance issues
Maintain accurate and detailed record of all pleadings processed
(4) Effective Communication and Customer Service
Assist Petitioner, Respondents and Attorneys with court procedures and processes
Respond promptly to inquiries from internal and external customers
Disseminate relevant information as appropriate
(5) Case Preparation
Review petition and other court documents
Prepare proposed temporary orders
Conduct backgrounds checks on parties
Process for review by judges
(6) Court Presentation
Prepare cases for court
Announce cases on the court record
Assemble documents during court
(7) Other duties as assigned
QUALIFICATIONS
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed in this document are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Knowledge of:
Court practices and procedures that relate to circuit DV and family case types
Court programs and community resources
Florida Civil/Family Law Statutes and Civil Rules of Procedure
Court procedures and understanding of basic legal terminology
Differentiated case management techniques and case processing time standards
Docket management practices
Ability to:
Apply organizational skills and independent case analysis
Schedule case management conferences and/or appropriate hearings
Make differentiated case management decisions
Communicate clearly, concisely, and logically, both orally and in writing with the public and other governmental and private agencies
Conduct legal research and compose concise reports and executive summaries
Exercise discretion and maintain confidential information
Provide excellent customer service to a diverse court population and maintain a pleasant and respectful demeanor in all situations
Work under pressure in a fast-paced office environment
Read, analyze and interpret detailed instructions, correspondence, and memos
Read and write case management reports, correspondence, and statistical reports
Effectively present information and respond to questions from court administration, judges, court staff, other governmental agencies, attorneys and pro se litigants
Apply common sense understanding to carry out instructions furnished in written, oral, or diagram form
Type 40 cwpm (correct words per minute)
Work effectively as an individual and as a team member
Self-proofread and correct work product
Provide effective, accurate, professional, polite, friendly, and prompt customer service to the public and other agency personnel, AOC employees, and the Judiciary
Maintain consistent and regular attendance, which is required
Skill to:
Efficiently operate a computer and utilize Microsoft Office Suite and various other software programs and databases
EDUCATION and/or EXPERIENCE
Bachelor’s degree in public or business administration, criminal justice, legal studies, psychology, sociology, pre-law or a closely related social science field. Additional relevant experience may substitute for the recommended educational level on a year-for-year basis.
Two years of professional, case management, administrative, and/or analytical-related work experience preferred.