Overview Duke Connected Care , a community-based, physician-led network, includes a group of doctors, hospitals and other healthcare providers who work together to deliver high-quality care to Medicare Fee-for-Service patients in Durham and its surrounding areas.
General Description of the Job Class The Population Health Care Manager is responsible for delivering clinical expertise to manage health care needs of specific patient populations across the continuum of care with a goal of improving patient health outcomes and reducing unnecessary utilization and cost. This role functions as an integral part of an interdisciplinary team and a patient\u2019s care team to optimize clinical outcomes through a seamless model of transitions, access, and care. This role focuses on improving the health status and connection to resources, preventive care, hospital follow-up, and ongoing healthcare for individuals with chronic health conditions as well as addressing frequent hospital and emergency department utilization, and medical, behavioral health, and psychosocial needs by performing care management and care coordination functions in a variety of settings that include a patient\u2019s home, community, and clinic.
Responsibilities Disease management and chronic disease support
Timely completion of clinical assessment and patient-centered care plan development, facilitation, and implementation
Transitional Care Management / care transition support inclusive of functions of placement into the right setting of care (e.g., skilled nursing, assisted living, home with caregiver support)
Assessment of and connection to resources and treatment for health, social, and behavioral needs
Patient activation and coordination for quality and preventive care gap closure
Assistance with and completion of medication reconciliation, access, education, and adherence
Manages a designated caseload to complete timely development, completion, and implementation of assessments, care plans, and appropriate interventions for identified patient population to determine patient health, social situation, physical environment, behavioral health, substance use, expressed trauma, economic status, and education to patients while exercising discretion and independent judgment
Provides individualized treatment plans to address barriers and identified concerns by accessing systematically identified data from multiple sources such as patient medical records, claims, and program metric reports to target recipient(s) and provider(s) for outreach, education, and intervention
Performs targeted interventions to assist patients with connection to primary care providers and other health care resources
Involves the patient and their support systems (i.e. caregiver, family, etc.) in the decision-making process. Uses a patient-centric, collaborative partnership approach to assist the patient with improved self-management and identifying barriers through a "whole-person" approach, inclusive of medical, psychosocial, behavioral, and spiritual needs
Utilizes proven processes to measure a patient\u2019s understanding and acceptance of the proposed plan(s), his/her willingness to change, and his/her support to maintain health behavior change
Applies teaching and learning theories to assist patients and families with physical and emotional impact of body changes and chronic illness
Monitors quality and effectiveness of interventions to the population by setting long term and/or short-term specific, measurable goal(s)
Maintains timely documentation of all care management activity in Maestro, and other documentation systems relevant to the position
Effectively communicates and coordinates with appropriate care team members to minimize fragmented care and foster appropriate utilization of services. This includes navigating transitions of care generally from hospital or facility to home or community facilities
Facilitates interdisciplinary communication among care team members to include specialists, PCP, RN, psychiatrist and other key providers. Interfaces with key providers across the care continuum (e.g. discharge planners, social workers, physicians, psychiatrist, etc.) within the hospital, primary care practices, public health and social service departments, as well as behavioral health agencies and other community resources to assure that patients are linked to and engaged in services
Provides on-site, community, and telephonic outreach to patients, providers, and community stakeholders assisting with identification of treatment history, diagnoses and patient care components both internally and externally to ensure that services provided are sensitive to the needs of individual patients and consider ethnic and cultural backgrounds
Connects with patients and other care team members in a variety of settings, to include patient homes, community agencies and other locations, primary care practices, and telephone and other virtual platforms. This position may require home visits based on business rules and clinical need of identified patient population
Participates in quality assurance/performance improvement activities as requested
Provides feedback to Team Lead, management, and executive leadership that will enhance negotiations with payers, improve care management, and/or address gaps in care
Develop and maintain positive relationships with customers internal and external to Duke Health System
Provide other related duties incidental to the work described herein
Required Qualifications at this Level Education :
Bachelor\u2019s degree in Nursing or Master\u2019s degree that supports licensure by the NC Board of Licensed Clinical Mental Health Counselors (i.e., counseling, social work, allied/behavioral health)
Experience :
3 years of relevant clinical experience required
Degrees, Licensure, and/or Certification :
Candidates with a BSN must have current or compact RN licensure in state of NC
Candidates with a Master\u2019s degree (e.g., psychology, social work, counseling, or related behavioral health program) must have a current licensure by one of the following NC Boards: Licensed Clinical Social Worker (LCSW), Licensed Clinical Addiction Specialist (LCAS), or Licensed Clinical Mental Health Counselor (LCMHC)
All candidate/employees require a case management certification (ACM, CCM, or ANCC) within 3 years of hire
Knowledge, Skills, and Abilities :
Exceptional verbal/written communication and facilitation skills
Self-driven and able to work effectively in a self-directed role
Excellent problem-solving skills
Effectively able to manage multiple priorities in a fast-paced and evolving environment
Demonstrates basic computer skills to complete job functions
Distinguishing Characteristics of this Level
The intent of this job description is to provide a representative and level of the types of duties and responsibilities that will be required of positions given this title and shall not be construed as a declaration of the total of the specific duties and responsibilities of any particular position. Employees may be directed to perform job-related tasks other than those specifically presented in this description.
Duke University is an Affirmative Action/Equal Opportunity Employer committed to providing employment opportunity without regard to an individual\u2019s age, color, disability, gender, gender expression, gender identity, genetic information, national origin, race, religion, sex, sexual orientation, or veteran status.
Duke aspires to create a community built on collaboration, innovation, creativity, and belonging. Our collective success depends on the robust exchange of ideas-an exchange that is best when the rich diversity of our perspectives, backgrounds, and experiences flourishes. To achieve this exchange, it is essential that all members of the community feel secure and welcome, that the contributions of all individuals are respected, and that all voices are heard. All members of our community have a responsibility to uphold these values.
Essential Physical Job Functions
Certain jobs at Duke University and Duke University Health System may include essential job functions that require specific physical and/or mental abilities. Additional information and provision for requests for reasonable accommodation will be provided by each hiring department.
POPULATION HEALTH CARE MANAGER
Duke is an Equal Opportunity Employer committed to providing employment opportunity without regard to an individual\u2019s age, color, disability, gender, gender expression, gender identity, genetic information, national origin, race, religion, sex (including pregnancy and pregnancy related conditions), sexual orientation or military status.
Duke aspires to create a community built on collaboration, innovation, creativity, and belonging. Our collective success depends on the robust exchange of ideas-an exchange that is best when the rich diversity of our perspectives, backgrounds, and experiences flourishes. To achieve this exchange, it is essential that all members of the community feel secure and welcome, that the contributions of all individuals are respected, and that all voices are heard. All members of our community have a responsibility to uphold these values.
Essential Physical Job Functions: Certain jobs at Duke University and Duke University Health System may include essential job functions that require specific physical and/or mental abilities. Additional information and provision for requests for reasonable accommodation will be provided by each hiring department.