Patient Care Manager / Transitions of Care / Full-Time
The Patient Care Manager (PCM) coordinates patient care working synergistically with the inter‑professional clinical care team, the patient and family to achieve quality outcomes. Provides evidence‑based culturally sensitive care, monitors patient and healthcare outcomes and applies best practice nursing strategies. Assists in mentoring direct care staff related to clinical performance and measured outcomes. Participates in resolving patient issues or complaints. Leads and coordinates discharge planning with the inter‑professional team. Develops and revises policies appropriate to clinical practice and patient population.
Job Description
The PCM collaborates with all team members to ensure safe, effective, and culturally competent patient care. The role focuses on quality improvement, patient safety, and discharge planning while mentoring staff and developing policies that align with evidence‑based practices.
Education and Credentials
Required
Graduate of an accredited BSN nursing program.
Current NC RN license or licensure from a Nursing Compact State.
BCLS certification. If the BCLS certification is not from the American Heart Association (AHA), an AHA certification is required within three months of employment date.
Preferred
Obtains national nursing certification in a specialty area of practice within 1 year of employment date.
Master of Science in Nursing Degree Requirements
Effective May 1, 2016, newly employed and current employees promoted into the following positions are required to possess an MSN degree or a Master’s degree in a related field.
Clinical Care Manager
Clinical Development Coordinator
Nurse Director
Patient Care Manager
Professional Development Coordinator
Resource Coordinator/Professional Development Coordinator
The MSN degree or Master’s degree in a related field must be completed within five years from the date of employment or placement into the position.
Work Experience
Required
Newly employed or current employees transferring into this role.
Minimum three years nursing experience.
Served in the capacity of one or more of the following: charge nurse, preceptor, team lead, successfully led projects, or BCLS, ACLS, PALS instructor. Given training and on‑the‑job experience, incumbent should be proficient in the basic aspects of the positions within three months of employment date.
Preferred
Five years nursing experience.
Experience in coordination of clinical care in the acute care setting.
About Catawba Valley Medical Center
As the region’s largest not‑for‑profit community hospital, we exist to heal and comfort patients, to promote and foster a healthier community, and to ensure access to healthcare for all who need it - regardless of the ability to pay. With a wide array of medical specialties, our skilled nurses and providers are trained to treat virtually any type of injury or illness, providing high‑quality, easily accessible healthcare close to home.
Our mission: Exceptional Healthcare. Every Person. Every Time.
At a Glance
North Carolina’s first and only 5‑time Magnet recipient for nursing excellence
Region’s only level III Neonatal Intensive Care Unit (NICU)
Women’s Choice Award winner for America’s Best 100 Hospitals for Patient Experience for six consecutive years
American College of Surgeons Accredited Comprehensive Community Cancer Center
Catawba Valley Medical Center offers a wide range of services from experienced medical specialists capable of addressing virtually any healthcare concern. Our current hospital holds 258 beds and serves the five‑county Hickory area. Through our skilled medical practitioners and our highly trained staff, we strive to provide the highest level of medical expertise using the latest, state‑of‑the‑art technology available.
One of our goals is to provide seamless care between your primary care provider and our hospital. Being a part of a vast healthcare network allows for easier and more efficient communication between local physicians, medical specialists and our hospital.