Overview
Are you ready to lead compassionate care that truly makes a difference? Do you thrive in a leadership role where clinical excellence meets heart? If so, you could be the next Hospice Patient Care Manager on our team. At Gentiva Hospice, we believe every day is an opportunity to make care more personal and life more comfortable. As a Patient Care Manager, you'll play a vital leadership role in guiding our hospice team, overseeing patient care, and ensuring we deliver the highest quality support with dignity, grace, and compassion.
Responsibilities
Report directly to the Executive Director, Administrator, or Senior Patient Care Manager.
Oversee and direct patient care services to ensure the delivery of high‑quality hospice care.
Manage visit scheduling, including reassigned, missed, declined, or rescheduled visits—making decisions based on clinical judgment and priority.
Triage incoming phone referrals and medical concerns in a timely, compassionate, and professional manner.
Lead or facilitate Interdisciplinary Group (IDG) meetings, presenting patient updates, reviewing charts, coordinating care plans, and documenting minutes.
Serve as a mentor, trainer, and clinical support to associates, supporting development, performance, and compliance.
Ensure all care delivery meets federal, state, and local regulatory standards, as well as company policies and procedures.
Support performance improvement initiatives, quality assessments, and operational efficiencies within your location.
Qualifications – What You’ll Bring
Current RN license in the state of employment.
Graduate of an accredited nursing program.
Minimum of 3 years of direct patient care experience, including 2 years in a hospice or home‑based care setting.
Demonstrated ability to apply hospice principles, industry standards, and regulatory compliance (Medicare, Medicaid, JCAHO, ACHC).
Knowledge and compassion for terminally ill patients and their families.
Ability to lead a diverse care team while adapting to the emotional and clinical needs of patients from various backgrounds.
Strong interpersonal, organizational, and leadership skills.
Competency in clinical documentation and technology systems.
Preferred Qualifications (Not Required)
Bachelor of Science in Nursing (BSN).
Previous leadership, team management, or supervisory experience in hospice or home health.
Familiarity with EMR systems and telehealth platforms.
Certification in Hospice and Palliative Nursing (CHPN).
Benefits
We offer a comprehensive benefits package for all Hospice Associates (Full‑Time & Per Diem).
Employee must meet minimum requirements to be eligible for benefits.
Where applicable, employee must meet state specific requirements.
We are proud to be an EEO employer.
We maintain a drug‑free workplace.
About Our Company
Gentiva Hospice is a national leader in hospice care, palliative care, home health care, and advanced illness management, with nearly 600 locations and thousands of dedicated clinicians across 38 states. Our nationwide reach is powered by a family of trusted brands including Gentiva Hospice, Emerald Coast Hospice Care, Heartland Hospice, Hospice Plus, New Century Hospice, Regency SouthernCare, SouthernCare Hospice Services, SouthernCare New Beacon, Empatia Palliative Care, Emerald Coast Palliative Care, Heartland Home Health, and Illumia Health. With corporate headquarters in Atlanta, Georgia, we deliver compassionate care in patients’ homes and celebrate kindness in a collaborative environment.