Patient Care Coordinator - Rehabilitation
Join to apply for the Patient Care Coordinator - Rehabilitation role at SouthEast Alaska Regional Health Consortium (SEARHC)
Pay Range: $26.06 - $36.08 per hour.
SEARHC is a non‑profit health consortium serving Southeast Alaska. We value employees as our strongest assets and offer generous benefits including retirement, paid time off, paid parental leave, health, dental, vision, life insurance, short‑term and long‑term disability, and more.
Responsibilities
Assists the care team in coordinating safe, timely, effective, efficient, equitable, patient‑centered care.
Assesses self‑management skills of patients and caregivers and encourages wellness and autonomy through support, training and coordination of community and/or referred services.
Communicates regularly with patients and caregivers regarding Plan of Care (POC).
Manages and coordinates internal and external referrals.
Acts as a communication portal between patients and their care team, sharing lab results, generating patient letters and completing relevant forms.
Preforms patient outreach by telephone or text encouraging scheduling with the care team.
Supports care coordination within and outside of the SEARHC health system to ensure a consistent, effective, supportive system of care.
Facilitates efficient clinic flow and utilization.
Tracks and maintains case management and coordination data.
Monitors normal patient progress and tracks outcomes using SEARHC standards of performance and care.
Advocates for patients and their caregivers at the service‑delivery level, empowering decision‑making and self‑care, and addressing needs in a timely manner.
Facilitates patient outreach using health and quality data.
Participates in departmental and clinical improvement efforts, maintains a clean and safe working environment, and complies with annual competencies.
Identifies community resources, fosters partnerships, and utilizes resources effectively.
Allocates time: 50% referral management, 25% patient outreach, 25% care team communication.
Other duties as assigned.
Education, Certifications, and Licenses Required
Associate’s degree in social work, social services, healthcare administration, business administration, or related field, or 2 years of relevant professional experience.
Bachelor’s degree in a relevant field may replace required experience.
Basic Life Support preferred.
Experience Required
2 years of healthcare, behavioral health, dental, or relevant administrative experience.
Internal candidates with at least 2 years in a front‑ or back‑office role may be considered.
Knowledge
Available services at SEARHC, other tribal health organizations in Alaska, and the community.
Clinical process and application in the working environment.
Customer service principles.
Safety and infection control principles.
Skills
Assessment, anticipation of needs, and data collection.
Use of equipment such as computers and medical equipment.
Oral and written communication.
Teamwork; ability to work with providers, nurses, and other healthcare personnel.
Proficient in Microsoft Office (Word, Excel, PowerPoint).
Proficient in EHR systems.
Excellent communication and interpersonal skills.
Strong organizational and time‑management abilities.
Other Qualifications
Strong organizational & time management abilities.
Teamwork and collaboration.
Physical Demands
Regularly talk or hear; often stand, walk, sit, use hands; lift up to 50 lbs.
Work Environment
Noise level usually moderate.
Travel Required
No travel required.
Safety and Risk Management Responsibilities
Comply with safe work rules; report accidents and injuries immediately; cooperate in investigations; report defective equipment and unsafe conditions.