SEARHC is a non-profit health consortium serving the residents of Southeast Alaska. We value our employees as our strongest assets and prioritize their professional development and advancement.
Working at SEARHC offers a fulfilling career with generous benefits, including retirement plans, paid time off, parental leave, health, dental, vision, life insurance, and disability coverage.
Position: Patient Care Coordinator
The Patient Care Coordinator manages and coordinates all aspects of patient care, collaborating closely with the care team to ensure treatment plans are followed and patient needs are met.
Assist the care team in coordinating safe, timely, effective, efficient, equitable, patient-centered care.
Assess self-management skills of patients and caregivers, encouraging wellness and autonomy through support, training, and coordination of community or referred services.
Communicate regularly with patients and caregivers regarding the Plan of Care (POC).
Manage and coordinate internal and external referrals.
Act as a communication portal between patients and their care team, sharing lab results, generating patient letters, and completing relevant forms.
Conduct patient outreach via telephone or text to encourage scheduling with the care team.
Support care coordination within and outside the SEARHC system to ensure consistent and effective care.
Facilitate clinic flow and resource utilization.
Track and maintain case management data and monitor patient progress using SEARHC standards.
Advocate for patients and caregivers, empower decision-making, and address needs promptly.
Participate in departmental and clinical improvement efforts, maintain a safe environment, and ensure compliance with competencies.
Identify community resources, foster partnerships, and utilize resources effectively.
This role involves approximately 50% referral management, 25% patient outreach, and 25% care team communication.
Perform other duties as assigned.
Qualifications
Education, Certifications, and Licenses:
Associate’s degree or 2 years of college in social work, healthcare, administration, or related field, or 2 years of relevant experience.
Bachelor’s degree may substitute for experience.
Basic Life Support preferred.
Experience:
At least 2 years in healthcare, behavioral health, dental, or administrative roles.
Internal candidates with 2 years in a front/back-office role may be considered.
Knowledge, Skills, and Abilities:
Knowledge of SEARHC services, clinical processes, customer service, safety, and infection control.
Skills in assessment, needs anticipation, data collection, and communication.
Ability to work in teams and proficient in Microsoft Office and EHR systems.
Strong organizational, interpersonal, and communication skills.
Physical ability to perform job duties, including lifting up to 50 lbs.
Additional Information
Travel not required.
Employees must adhere to safety protocols and report hazards or incidents.
The work environment is typically moderate noise.
If you enjoy growth and working with enthusiastic teams, join us!