Patient Care Coordinator Full Time page is loaded## Patient Care Coordinator Full Timelocations: Framingham, MA #0047time type: Full timeposted on: Posted Todayjob requisition id: R216959**Why You’ll Love Working at BJ’s**At BJ’s Wholesale Club, our team members are at the heart of everything we do. That’s why we offer a comprehensive benefits package designed to support your health, well-being and future – both on and off the job. When you grow, we grow.**Here’s just some of what you can look forward to:*** **Weekly Pay:** Get paid every week so that you can manage your money on your terms.* **Free BJ’s Memberships:** Enjoy a complimentary The Club Card Membership, plus a free Supplemental Membership for someone in your household.\** **Generous Paid Time Off:** Take the time you need with vacation, personal, sick days, holidays, bereavement, and jury duty leave.\** **Flexible and Affordable Health Benefits:** Choose from three medical plans, and access optional dental, vision, Health Savings Account (HSA), and flexible spending account options to fit your lifestyle.\** **401(k) Retirement Savings Plan:** Build your financial future with a company match (available to team members 18 and older).\** **Employee Stock Purchase Plan:** Accumulate funds through after-tax payroll deductions that can be used to purchase shares of BJ’s common stock at a 15% discount.\*\*Eligibility requirements vary by position.**Job Summary**Patient Care Coordinators are responsible for assisting in the delivery of efficient and comprehensive tele-optometry exams utilizing state-of art optical and telemedicine equipment. Patient Care Coordinators must be passionate about delivering outstanding patient care experiences and assisting the team in growing the number of exams delivered.**Team Members:*** Carry out job functions and responsibilities as assigned. Support the application of club policies, procedures, and compliance.* Strives for flawless execution and hold ourselves accountable.* Acts with honesty and integrity and lead with the member in mind to address all concerns and to escalate any concerns, as appropriate.* Ensure a safe and positive environment for our members and each other.* Embrace inclusion and diversity, by working together with collaboration and respect. Work as a team to achieve goals.* Move with speed and agility in everything we do.* Innovate and adapt so we can move as fast as the world around us.* Maintain a friendly and positive attitude.**Members:*** Deliver service excellence through all points of contact.* Resolve and deescalate to address every member concern.* Ensure a safe and positive environment and experience for the members.* Daily commitment to GOLD Member Standards + Greet, Anticipate, Appreciate (GAA) + Fast, Friendly Full, Fresh, Clean**Club Standards: Work as a team to deliver GOLD club standards daily.*** Work with commitment and pride to deliver GOLD- Grand opening look daily. + All items stocked and planograms executed. + Maintain visible accurate signage. + Clean and organized, inside and out.**Know your Business:*** Understand how to access and read production and/or financial performance reporting for your department.* See the connection between consistent execution and the positive impact it can have on the business.**Major Tasks, Responsibilities, and Key Accountabilities*** Adhere to all privacy and confidential/proprietary company policies and procedures (i.e. Health Information Portability and Accountability Act, known as HIPAA) as required by law. Provides support to Members in making eyeglass adjustments and repairs.* Enthusiastically greet patients inside BJ’s Optical and identify patient vision needs through open-ended questions.* Promote eye exam availability to BJ’s members and their families.* Foster strong partnerships with optical team members and optometrists.* Assist in scheduling eye exam appointments, entering patient information and history into systems in accordance with provided HIPAA training.* Obtain patient medical history, conduct eye health tests including taking retinal images, auto refraction, keratometry, tonometry, lensometry and other ancillary testing such as ocular mortality, pupillary testing, etc.* Assist in facilitating interaction between patients, technicians, and doctors via live video conferencing and communicate doctor recommendations to opticians.* Meet or exceed patient expectations.* Work in partnership with optical team members to facilitate exam bookings and eyewear sales.* Match eyewear solutions to patient needs and transition patients from exam to product selection.* Strives to deliver sales and metric goals by educating patients on the benefits of available products, and by recommending those that will improve their visual needs.* Spends downtime engaging with members in front of Optical.* Maintain optical area cleanliness and displays in accordance with club policy.* Maintains all club policies and procedures.* Performs other duties as assigned.* Regular, predictable, full attendance is an essential function of this job.**Qualifications*** High school diploma, college degree, and/or big box wholesale, retail, optical and/or medical experience.* Experience delivering outstanding customer service in a retail, restaurant, optical, or medical environment.* Strong verbal communication skills and engaging personality to communicate with a diverse patient base.* Interested in the growth of telemedicine and in healthcare technology.* Motivated to help patients and exceed their expectations to drive referrals.* Be passionate about delivering outstanding patient care.* Knowledge of optical products and business practices preferred, but not required.* Strong interpersonal skills, organizational skills, and an attention to detail required.* Open shift availability required for full time positions.* At least 18 years of age.**Environmental Job Conditions*** Most of the time is spent moving about frequently on hard surfaces. There may be a need to occasionally position oneself to examine or scan merchandise, including bending, handling, pulling, reaching, and/or stooping.* Frequently requires lifting objects up to 20 pounds. May require lifting and moving heavy and/or awkward objects more than 20 pounds with assistance.* Located in a comfortable indoor area with frequent exposure to temperature extremes and loud noises. There may be occasional exposure to cleaning agents.In accordance with the Pay Transparency requirements, the following represents a good faith estimate of the compensation range for this position. At BJ’s Wholesale Club, we carefully consider a wide range of non-discriminatory factors when determining salary. Actual salaries will vary depending on factors including but not limited to location, education, experience, and qualifications. The pay range for this position is $18.50 - $23.13**Who We Are**BJ’s Wholesale Club is driven by a powerful purpose: we take care of the families who depend on us. More than 8 million members rely on us for unbeatable value and convenience. Headquartered in Marlborough, Massachusetts, BJ’s is a leading membership warehouse club with over 250 clubs, nearly 200 BJ’s Gas stations and eight distribution centers across 21 states – and growing.BJ’s offers the highest-quality fresh produce, meat, deli and bakery items as well as apparel, electronics, home goods and more – all at unbeatable value. Our members shop how and when they want, whether it’s in our clubs, online or with curbside pickup.
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