Patient Care Coordinator - FLOAT
Integrity Rehab Group/Herndon Family Medicine, a brand partner of Upstream Rehabilitation, is looking for a FLOAT Patient Care Coordinator to join our team in Herndon, VA.
Are you looking for a position in a growing organization where you can make a significant impact on the lives of others?
What is a Patient Care Coordinator?
A Patient Care Coordinator is an entry‑level office role that is responsible for maintaining pleasant and consistent daily operations of the clinic.
They have excellent customer service skills.
The role involves learning new things and multitasking in multiple computer programs each day.
This position requires traveling to other nearby clinics in the Herndon/Fairfax area.
A day in the life of a Patient Care Coordinator:
Greets everyone who enters the clinic in a friendly and welcoming manner.
Schedules new referrals received by fax or telephone from patients and physician offices.
Verifies insurance coverage for patients.
Collects patient payments.
Maintains an orderly and organized front office workspace.
Performs other duties as assigned.
Full‑time positions include:
Annual paid Charity Day to give back to a meaningful cause.
Medical, Dental, Vision, Life, Short‑Term and Long‑Term Disability Insurance.
3‑week Paid Time Off plus paid holidays.
401(k) with company match.
Position Summary
The Patient Care Coordinator (PCC‑I) supports clinic growth through excellence in the execution of practice management and patient intake processes. The PCC‑I works with the Clinic Director to carry out efficient clinic procedures and supports the mission, vision, and values of Upstream Rehabilitation.
Responsibilities
Core responsibilities
Collect all money due at the time of service.
Convert referrals into evaluations.
Schedule patient visits.
Provide customer service.
Create an inviting clinic atmosphere.
Make all welcome calls.
Monitor and influence arrival rate through customer experience.
Practice Management
Manage schedule efficiently.
Manage document routing.
Manage non‑clinical documentation.
Manage deposits.
Manage caseload, D/C candidate, progress note, and insurance reporting.
Monitor clinic inventory.
Training
Attend required training with the Territory Field Trainers for Raintree and other business process updates.
Complete quarterly compliance training.
Qualifications
High School Diploma or equivalent.
Communication skills – must relate well to Business Office and Field leadership.
Ability to multitask, organizational detail, meet deadlines, work with little to no supervision.
Efficient time management and presentation skills.
Physical Requirements
Standard office environment with occasional walking, standing, pushing or pulling of up to 20 lbs.
Requires frequent computer use, including typing and screen focus.
Must be able to sit or stand as required and communicate clearly with associates.
Essential Functions and Accommodations
This job description is not an all‑inclusive list of duties that may be required. Incumbents must be able to perform essential functions of the position satisfactorily, and reasonable accommodations may be made to enable persons with disabilities to perform essential functions, absent undue hardship.
Equal Opportunity Employer Statement
Upstream Rehabilitation is an Equal Opportunity Employer that strives to provide an inclusive work environment where our differences are celebrated for the value they bring to our communities, patients, and teammates. Upstream Rehabilitation does not discriminate on the basis of race, color, national origin, religion, gender (including pregnancy), sexual orientation, age, disability, veteran status, or other status protected under applicable law.