Overview
Compass Oncology is looking for a Patient Care Coordinator with high level customer service skills. While having medical office experience is a good place to start, we are seeking individuals that have the heart for service, are eager to learn and grow with an organization that values service, excellence and respect.
Employment Type : Full-Time, 40 Hours M-F
Location: East Cancer Center (NE Portland, Oregon)
Please Note: This position is expected to relocate to our new Happy Valley Clinic in November 2025.
Salary Range: $19.17-$27.71 Per Hour
Final offer amounts are determined by multiple factors including candidate experience and expertise as well as internal employee equity considerations.
Job Scope: Under general supervision, serves as a Care Coordinator in scheduling a variety of patient appointments; office visits, lab appointments, chemotherapy appointments and tests as indicated by the Provider. May include outside scheduling and the coordination of outside referrals. Serves as a resource and liaison between patient and other medical staff. Answers incoming calls, triages calls appropriately to the correct department/healthcare provider. Accuracy, efficiency, and excellent time management are crucial. Familiar with standard medical concepts and medical office practices. Supports and adheres to the US Oncology Compliance Program, to include the Code of Ethics and Business Standards.
Responsibilities
ESSENTIAL DUTIES AND RESPONSIBILITIES:
Demonstrates an understanding of patient confidentiality to protect the patient and clinic/practice.
Accurately and efficiently schedules patient medical appointments to include office visits, lab, chemotherapy, and other ancillary appointments as ordered by Provider in computer system.
Assists patients in coordinating external referrals as ordered by the provider.
Obtains and maintains accurate patient demographics and insurance information and communicates changes appropriately.
Researches and responds to routine and non-routine patient inquiries in a timely and professional manner. Requests assistance from more seasoned coworkers and supervisor on complex issues to discuss resolution and learn.
Answers all incoming calls, assesses callers' needs, directs to appropriate personnel, pages clinic personnel as appropriate, and communicates messages in an accurate and timely manner using the patient portal.
Develops and maintains positive and collaborative working relationships across all departments and staff.
Attend weekly team huddles led by Provider to discuss patient cases and work collaboratively to ensure quality care is provided.
Actively participates in departmental and inter-departmental staff meetings, work groups or other collaborative efforts as needed.
Acts as a resource for all clinic staff including training, shadowing, and onboarding.
Demonstrates reliability and punctuality by consistently showing up on time and maintaining dependable attendance to support team operations and organizational goals.
Qualifications
QUALIFICATIONS :
High School diploma or equivalent required. College degree preferred.
At least two (2) years office experience, preferably in a medical setting.
Knowledge of medical terminology highly desired.
Ability to apply critical thinking in reading, interpreting, and executing provider orders.
Excellent organizational skills and the ability to adjust priorities based on patient or clinic needs.
Excellent written and verbal communication skills and the ability to articulate information and questions with others to perform responsibilities effectively.
Ability to maintain a calm, professional and compassionate demeanor in a high-volume specialty practice.
Comfortable interacting with patients, family members and caregivers during times of extreme medical and emotional stress.
Proficiency with computer systems; Microsoft Office Outlook & Word, required.
More About The Company
Compass Oncology team brings together leading cancer experts in the fields of surgical, medical and radiation oncology, pathology and palliative care to provide the most comprehensive cancer care possible and an even more cohesive patient experience. Our physicians specialize in particular cancer types, bringing a heightened level of expertise to our patients. If you are a dedicated, team-oriented, patient-centered individual looking for an opportunity where you are proud of what you do, work hard, have fun, want to learn and go home at the end of the day knowing you made a difference in the lives of our patients, Compass Oncology is the place for you!
As a member of The US Oncology Network, one of the nation\'s largest community-based cancer treatment and research networks, Compass Oncology participates in leading-edge clinical trials through US Oncology research, which has helped develop 89 FDA approved cancer therapies. We serve the Portland and Vancouver communities with clinical offices located throughout the metro area.
To learn more about Compass Oncology and its daily mission, please visit our website at https://compassoncology.com/
When you feel supported, both from a health and financial wellness perspective, you have the energy and motivation to make good things happen - whether it is caring for patients, caring for yourself and your family, or giving back to your community. Compass Oncology offers a full suite of competitive benefits that support your physical, mental and financial well-being. From health and wellness programs, to retirement education and plans, we give you the tools to make great choices for your health and financial wellbeing now and in the future.
Our Comprehensive benefits include:
Medical, Dental, Vision, Life and Disability
HSA and Flexible Spending Accounts
Critical Illness, Hospital, and Legal Plans
PTO and Holiday Plans
Retirement Savings Plans
Robust Wellness Program and Incentives
EAP
Perks
Jeans Fridays!
For more details: Compass Employee Benefits
The US Oncology Network is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, or national origin.
PHYSICAL DEMANDS: The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Work may require sitting for long periods of time; also stooping, bending and stretching for files and supplies. Occasionally lifting files or paper weighing up to 30 pounds. Requires manual dexterity sufficient to operate a keyboard, calculator, telephone, copier and other such office equipment. Vision must be correctable to 20/20 and hearing must be in the normal range for telephone contacts. It is necessary to view and type on computer screens for prolonged periods of time.
WORK ENVIRONMENT: The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Work is performed in an office environment. Involves contact with patients and the public.