Join to apply for the Patient Care Coordinator role at SouthEast Alaska Regional Health Consortium (SEARHC) .
Pay Range: $26.06 - $36.08
SEARHC is a non‑profit health consortium that serves the health interests of residents throughout Southeast Alaska. We view our employees as our strongest assets and prioritize their development and professional advancement.
Working at SEARHC is more than a job; it’s a fulfilling career. We offer generous benefits, including retirement, paid time off, paid parental leave, health, dental, and vision coverage, life insurance, and long‑ and short‑term disability.
Key Essential Functions And Accountabilities Of The Job
Assists the care team in coordinating safe, timely, and patient‑centered care.
Assesses self‑management skills of patients and caregivers and encourages wellness through training and community referrals.
Communicates regularly with patients and caregivers regarding the Plan of Care.
Manages internal and external referrals.
Acts as a communication portal between patients and their care team, sharing lab results, generating patient letters, and completing relevant forms.
Performs patient outreach by telephone or text to encourage scheduling with the care team.
Supports care coordination within and outside SEARHC to ensure consistent, effective care delivery.
Facilitates efficient clinic flow and utilization.
Tracks and maintains case‑management and coordination data.
Monitors patient progress and tracks outcomes using SEARHC performance standards.
Advocates for patients and caregivers at the service‑delivery level, empowering decision‑making and self‑care.
Facilitates patient outreach using health and quality data.
Participates in departmental and clinical improvement efforts, maintains a clean and safe environment, and ensures compliance with annual competencies.
Identifies community resources, fosters partnerships, and utilizes resources effectively.
Associate’s degree in social work, social services, healthcare administration, business administration, or a related field; or 2 years of relevant professional experience may exchange for a degree.
Bachelor’s degree in a relevant field may substitute for required experience.
Basic Life Support preferred.
Experience Required
Two years of experience in healthcare, behavioral health, dental, or relevant administrative roles.
Internal candidates with at least two years in a front‑ or back‑office role may be considered.
Knowledge of
Available services at SEARHC, tribal health organizations in Alaska, and community resources.
The clinical process and application of this knowledge in practice.
Customer service principles.
Safety and infection control principles.
Skills In
Assessment, anticipation of needs, and data collection.
Use of equipment such as computers and medical devices.
Oral and written communication.
Ability to
Work in teams with providers, nurses, and other healthcare personnel.
Computer Skills
Proficient in Microsoft Office (Word, Excel, PowerPoint).
Other Qualifications
Excellent communication and interpersonal skills.
Strong organizational and time‑management abilities.
Teamwork.
Proficient in EHR systems.
Travel Required
No travel required.
Safety And Risk Management Responsibilities
Comply with safe work rules, report accidents and injuries immediately, cooperate in investigations, and report defective equipment and unsafe conditions.
Physical Demands
Regularly talk or hear; frequently stand, walk, sit, use hands to finger, handle, or feel; reach, lift or move up to 50 lb.
Occasionally climb or balance; stoop, kneel, crouch, or crawl.
Work Environment
Noise level is usually moderate.
Required Certifications
None specified beyond those listed above.