Patient Care Coordinator - College Park, MD Pay Competitive
Location: College Park, Maryland
Employment type: Full-Time
Job Description Req#: 30155
Overview Greater Purpose and Core Values: Athletico’s Greater Purpose is to empower people, inspire hope and transform lives. We accomplish this by providing exceptional, progressive, and cost-effective fitness, performance and rehabilitative services through personalized care that emphasizes education and prevention of future injury. This is accomplished through building on our Core Values of one team, understanding our business, recognition, people-focused, accountability, continuous innovation and trust and integrity, which are the foundation for our unique culture.
Job Summary:
The Patient Care Coordinator (PCC) is responsible for managing (daily, weekly, and monthly) operations as outlined in the Front Office Manual, adhering to policies and procedures, scheduling, accurately entering patient demographics, verifying insurance, collecting monies, charging entry, and properly documenting accounts. The PCC is flexible, adaptable to change, and learns new skills. The PCC possesses excellent customer service skills and acts as a liaison to the Clinic Director, Front Office Manager, and Director of Front Office Operations.
Benefits offered with this full-time position:
Medical, dental and vision (eligibility begins day one of employment)
15 days PTO (accruing starts immediately upon hire)
6 Major Holidays off plus 2 floating holidays yearly
Physical Therapy Benefits
Fertility Benefits
Paid parental leave
Pre-Tax & Roth 401K (for 21+) with quarterly company match
Pet insurance
Student Loan Resources
Well-being programs (EAP and Headspace app) and more
Responsibilities Essential Functions:
Maintains and performs a warm, friendly, and welcoming relationship with all patients, staff, medical and non-medical professionals, and visitors
Excels in the area of customer service
Adheres to policies, procedures, and core values
Has a clear understanding of front office operations and performs these operations as presented in the PCC manual, Scheduling/Billing/EMR manual, or any other manuals developed or deployed by the management team
Attempts to maintain the continuity of care when scheduling patient appointments
Efficiently/Accurately uses any technology/software used in the office to complete the job or as required by management
Routinely completes all HIPAA privacy and security training as required by the management team
Answers all inbound calls within the third ring using the appropriate greeting, transferring and taking messages as needed
Responsible for all components of scheduling appointments and properly documenting accounts as needed
Understands the importance of productivity in regards to scheduling and recapturing appointments and missing-in-action patients
Accurately enters patient demographics, insurance, and case information
Accurately enters charges as needed, reviewing charges/encounters and completing coding edit checks
Collects all monies that are due prior to each visit
Reconciles all over-the-counter collections daily
Accurately verifies benefits via phone
Ensures that all visits performed are properly authorized
Utilizes websites only in instances in which they are relevant and approved
Fills out patient forms where applicable and explains the details surrounding the paperwork presented to the patient
Scans all patient documents within 24 hours of receipt
Completes daily, weekly, and monthly operations and reconciliations
Audits each visit to ensure there are valid prescriptions/proper authorizations/referrals/pre-certifications
Follows up and reviews daily reports
Ensures that all “Plan of Cares” for Medicare are signed and returned by the physician within 30 days
Forwards all medical record requests, subpoenas, and checks to the billing office
Maintains a neat and organized workspace
Stays prepared for frequent audits
Travels to an off-site location/corporate location for training or other Pivot locations as necessary
Participates in regular meetings and any other training as requested by management
Effectively manages time in regards to hours worked/breaks
Submits expense reports in a timely manner
Utilizes the Front Office Manager or Clinic Director as a resource for questions
Takes inventory regarding supplies and communicates this to the Clinic Director and Front Office Manager
Additional Responsibilities:
Maintains overall cleanliness of clinic
Provides front office and technician services
Sets up clinic food deliveries
Runs errands outside the clinic as requested by management
Performs other duties as assigned by management
Qualifications Required Education, Skills, and Abilities:
High school degree or equivalent
Related experience in a clinical setting
Understanding of medical billing practices and medical terminology
Excellent customer service/interpersonal/communication skills
Ability to manage self and organize multiple priorities
Excellent documentation skills
Proficient in utilizing Microsoft Office and other technical or software systems
Ability to troubleshoot when necessary
Strong sense of decision making and judgment
Action-oriented and approachable
A team player and effective at building teamwork
Active listening skills and ability to adapt to change
Effective time/priority management skills
Ability to interact with patients and staff in a pleasant manner
Friendly and a positive attitude is a must
Athletico provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.
About the Company Athletico Physical Therapy offers a wide range of physical therapy services to help you live pain-free. Request an appointment at an Athletico Physical Therapy clinic near you!