Overview
Are you interested in learning more about Aesthetics? Are youeager to provide patients with an excellent experience? Are youpassionate about helping others look and feel their best? Us too!
Summary
Responsiblefor serving as the first point of contact for patients. Will guidepatients through the process from initial greeting and addressingquestions to scheduling and processing payments following treatment.Will also maintain records and accounts and ensure the reception arearemains clean and professional.
Responsibilities
Serveas the first point of contact for all patients both in person and viathe phone. Answer questions and concerns, schedule appointments andensure scheduling stays on track, and process all payments. Notifyproviders of any service delays and ensure optimization of patients'satisfaction, provider time, and treatment room utilization.
Maintain patient accounts by obtaining, recording, and updating personal and financial information.
Consistently track and maintain inventory. Anticipate and notify about needed supplies; verify receipt of supplies.
Adhereto all policy, procedures, and federal, state, and local laws to ensurethe protection of patients' personal and financial information.
Support the call center, as scheduled.
Ensurethe waiting area, front desk, and restroom are free of clutter andremain clean/sanitized. Clean and stock the providers rooms.
Perform other administrative duties and/or support projects, as assigned.
High school diploma or equivalent
Must be Bilingual (Spanish)
Experience
1-2 years of experience in a professional setting
Skills/Abilities
Strong written and oral communication skills
Strong time management and organization skills
Ability and comfort in utilizing computers and software programs
Ability to effectively multitask while maintaining a strong attention-to-detail
Ability to comfortably pivot in tasks as the company needs fluctuate
Preferred Qualifications
Previous experience in a medical spa or medical office
Itis the policy of SDBotox to comply with all federal and state lawsconcerning the employment of persons with disabilities and to act inaccordance with regulations and guidance issued by the Equal EmploymentOpportunity Commission (EEOC). Furthermore, it is the company policy notto discriminate against qualified individuals with disabilities inregard to application procedures, hiring, advancement, discharge,compensation, training or other terms, conditions and privileges ofemployment.