Overview
HearingLife is a national hearing care company and a global leader in hearing healthcare, built on a heritage of care, health, and innovation since 1904. With more than 600 hearing care centers across 42 states, we help patients every day through personalized care and hearing aid devices. Our vision is to help people hear better through life‑changing hearing health delivered by the best personalized care.
Steeply discounted hearing aids and products for you and your family
Daycare flex savings plan
Growth and development opportunities
Responsibilities
The Patient Care Coordinator (PCC) is the face of our retail clinics, ensuring a positive patient experience and supporting clinic revenue goals.
Welcome all patients with high-level customer service.
Handle 50–75 inbound and outbound phone calls per day.
Schedule and confirm patient appointments.
Conduct PPI intake and processing.
Collect and verify medical insurance information.
Order and manage office supplies.
Process payments.
Maintain hearing aid supplies inventory.
Keep the office clean and organized.
Uphold all HIPAA standards.
Qualifications
Education and Experience
High school diploma or GED required; college degree preferred.
1–2 years of experience in customer service, administrative, or healthcare‑related role.
Skills and Abilities
Strong interpersonal and communication skills.
Exceptional organizational skills with attention to detail.
Ability to multitask and manage time effectively in a fast‑paced environment.
Comfortable using technology, including scheduling software and electronic medical records (EMR) systems.
We are an Equal Opportunity / Affirmative Action employer, all qualified applicants will receive consideration for employment without regard to race, color, religion, sexual orientation, sex, national origin, disability, or protected veteran status.
Location and Salary
Los Angeles, CA – $50,000.00‑$60,000.00 annually.