Overview Position: Mental Health Substance Use Care Manager. This is a mobile position working primarily in assigned communities. The role focuses on engaging adults and/or children/adolescents in mental health/substance use services, providing proactive intervention and care management (treatment planning, assessment, referral/linkage, and monitoring).
Primary Purpose Of Position The Mental Health Substance Use Care Manager focuses on working closely with community hospitals, providers, and stakeholders to engage adults and/or children/adolescents in mental health/substance use services. This position is responsible for providing proactive intervention and care management to ensure that members and recipients receive appropriate assessment, oversight and services. This is a mobile position with work done in a variety of locations.
Responsibilities Provide education, referrals, and care management activities surrounding available services and supports including Physical Health, Behavioral Health, I/DD, LTSS, TBI, Pharmacy, Vision, and Dental services/supports.
Link to needed behavioral health and physical health care services and facilitating appropriate connections to primary healthcare services through Community Care of North Carolina, the Health Department, or other community health resources.
Coordinate and link members to benefits.
Complete initial and yearly Care Management Comprehensive Assessment and Care Plan.
Conduct Care Team meetings and ensure treatment team members participate in treatment team meetings to address the needs of the member.
Monitor progress toward goals identified in the Care Plan through in-person and collateral contacts with the member and supports (including family, informal caregivers, and routine care team reviews).
Identify gaps in needed services and intervene to ensure appropriate care.
Identify and refer members to community resources.
Oversee care transitions for members moving between clinical settings.
Maintain accurate tracking and data for care management activities and outcomes, including tracking of individuals in/out of services, waitlists, follow-ups, and outpatient commitments.
Collaboration Collaborate with community stakeholders to identify system barriers.
Manage and facilitate Child/Adult High Risk Team meetings in collaboration with DSS, DJJ, school systems, CCNC Care Managers, and other stakeholders as appropriate.
The MHSU Care Manager may work with members in the communities.
Work in partnership with other LME/MCO departments to address identified needs within the catchment area.
Knowledge, Skills And Abilities Extensive understanding of the Diagnostic and Statistical Manual of Mental Disorders (current version).
Knowledge of the MHSU/IDD service array provided through the network of LME/MCO providers.
Knowledge of LME/MCO’s implementation of the 1915(b/c) waivers and accreditation.
Ability to ensure that long- and short-range goals and needs are addressed and updated, with monitoring to ensure service implementation.
Exceptional interpersonal and communication skills.
Proficiency in Microsoft Office (Word, Excel, Outlook, PowerPoint).
Strong problem solving, negotiation, arbitration, and conflict resolution skills.
Detail-oriented with the ability to manage multiple tasks and projects from start to finish.
Ability to make prompt independent decisions, establish rapport, and maintain effective working relationships.
Flexibility to adapt focus to changing priorities with a high level of diplomacy and discretion.
Education/Experience Required Qualified Professional Care Manager: Bachelor’s degree in a human service field and at least two years of full-time experience with the population served.
Or Bachelor’s degree in a non-human-services field with at least four years of full-time experience with the population served.
Master’s degree in a human service field and one year of full-time experience with the population served (or Provisionally Licensed Care Manager).
Current unrestricted licensure as LCSW-A, LCMHC-A, LCAS-A, or LMFT-A, or RN with applicable licensure in North Carolina; ongoing continuing education requirements apply to maintain licensure.
Licensed Care Manager: Master’s degree with one year of full-time experience with the population served.
Provisionally Licensed Care Manager: Master’s degree with one year of full-time experience with the population served.
Other Requirements Must reside in North Carolina.
Must have the ability to travel as needed to perform job duties.
Seniority level Entry level
Employment type Full-time
Job function Health Care Provider
Industries Hospitals and Health Care