Overview Under direction of the Program Manager of Adult Mental Health and within federal, state and local guidelines performs routine case management work. Work involves developing and maintaining long-term contact with clients, client families, and service providers for medical, social, educational, and related service needs. This position is responsible for overseeing the care of individuals served assigned to various Levels of Care (LOC). Works to ensure the continuity of care for individuals served. Works under moderate supervision, with limited latitude for the use of initiative and independent judgment.
Education, Training, And Experience Graduation from an accredited four-year college or university with major course work in a human services field as required to qualify as a Qualified Mental Health Professional (QMHP) and six (6) months prior experience in a mental health field preferred.
Master's Degree in a human services field and previous Crisis experience preferred.
English/Spanish bilingual preferred.
Registration, Certification, Licensure, And Other Qualifications Must have and maintain a background and criminal history free from any disqualifying offenses as outlined by the Texas Administrative Code (TAC) and the Health and Human Services Commission (HHSC).
Must possess and maintain a valid driver's license and automobile insurance.
Individuals with an out-of-state driver's license must be able to obtain a driver's license in the state of Texas within thirty (30) days.
Successful completion of all position-specific training within thirty (30) days of employment is required.
Knowledge, Skills, And Abilities Knowledge of community resources, of case management delivery systems, and of program policies and procedures.
Ability to assess clients' needs, coordinate individuals' services, communicate effectively, and to train others.
Ability to work as a member of an interdisciplinary team to ensure referral to appropriate Center program as needed.
Has the ability to work independently and make decisions but seeks guidance when needed.
Ability to make decisions based on education and/or clinical experience, which reflect consistency with Center's Guiding Principles, Policies and Procedures, and Standards of Care.
This position requires an understanding of community resources available for Denton County and the willingness to acquire new resources in the community.
Understanding and practice of Trauma Informed Care principles.
Ability to work with clients of different cultural backgrounds, sexual orientation, and belief systems.
Ability to work with clients who may display symptoms of mental illness including; poor hygiene, difficulty controlling anger and low frustration tolerance, difficulty or inability to display appropriate social behavior, and who are suicidal or homicidal.
Ability to display regular and reliable attendance (in-person, if required).
Understanding and practice of Trauma Informed Care principles.
Essential Duties The following list outlines key responsibilities for the position; however, it is not exhaustive and does not encompass all responsibilities. Additional duties may be assigned as needed.
Attends and participates in all scheduled team meetings; signs in to acknowledge presence and topics discussed; follow up with supervisor if a meeting is missed.
Provides courteous, professional services at all times and maintains professional boundaries.
Interacts with Center staff, individuals, and community members in a professional manner.
Provides Case Management services; caseload size will vary.
Provides supported employment, supported housing, budgeting, skills training as appropriate, etc., to individuals served as defined in Texas Resilience Recovery (TRR) guidelines.
Provides resources/referrals to meet individual needs and helps navigate different systems.
Assists other teammates in their absence by providing services to individuals on their caseload as needed.
Completes community-based visits per minimum monthly contact; community-based visits to occur 20% of the time for individuals approved for LOC 1 and LOC 2.
Provides transportation for individuals as needed; safely transports individuals using Center vehicles and/or personal vehicle without incident; follows all Center guidelines while driving (no food, drink, smoking, or cell phone use) and completes vehicle checklists as scheduled.
Maintains vehicle fuel and fluid levels and reports maintenance issues; maintains personal driving record within agency standards; provides ongoing evidence of current auto liability insurance.
Provides transportation in own vehicle only as approved by supervisory staff; maintains and cleans company vehicles; ensures safety of individuals and staff.
Ensures each individual served is provided services as required by the level of care assignment; engagement measure with consumers is monitored monthly; maintains contact standards per TRR guidelines.
Administers clinical assessments and paperwork to determine appropriateness of level of care and rehabilitative services; required paperwork includes ANSA, Recovery Plan, Substance Abuse Needs Inventory, Rights Review, TIMA consent forms, Tobacco Cessation Form, and CSSRS as needed.
Familiar with TAC, HHSC contract information, fidelity tools, and Center policies; all documentation completed within two business days to meet or exceed 95% monthly; ensures charts comply with HHSC contract requirements and responds to chart audits by deadlines.
All paperwork signed in black ink or electronically in the EHR with credentials and date; adherence to Center policies and procedures.
Provides emergency/crisis intervention when necessary per HHSC and Center policies; participates in debriefing after crisis events and coordinates with team to follow HHSC guidelines.
Participates in the Center's Zero Suicide Initiative.
Supports individuals experiencing a crisis by connecting them with appropriate Center programs (e.g., MCOT, Psychiatric Triage, Crisis Prevention) and coordinates timely intervention; remains with individuals when safe to do so until specialized crisis staff arrive.
Other duties as assigned and completed in a timely manner; demonstrates ability to work independently and seek guidance when needed.
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