Accentuate Staffing is currently recruiting for multiple Member Care Coordinators to work remotely to support a special project for a large healthcare client in NC from December 1, 2025, until February 28, 2026. The Member Care Coordinator position is a non-clinical role that will collaborate with Care Management staff to receive and document all referrals from various sources and assist members in improving their ability to improve their health outcomes. The Member Care Coordinator will make outbound phone calls to participants requesting and documenting information. This opportunity is remote but you must reside in North Carolina.
Responsibilities
Receive and document all referrals from various sources into the Care Management documentation platform
Verify eligibility and demographic information
May complete Health Risk Screenings as needed
Assist with mailing of educational materials, consent forms or other documents to the member as necessary
Assist with referrals on behalf of the Care Management team
Provide information for access and coordination of resources
Assist member with care coordination and health care system navigation
Provide culturally appropriate health education and information
Provide general education and social support
Advocate for members
Assist with scheduling medical appointments and transportation as needed
Assist to address with Social Determinants of Health as needed
Access multiple EHR’s to obtain and upload into the care management platform
Access to Hospital/Data or Electronic Medical Record system will be required, as necessary
Notify supervisor promptly of any issues with carrying out any duties assigned
Abide by department guidelines, company policies, and HIPAA regulations
Requirements
High school diploma or GED required
Must have 1-3 years of call center experience making outbound calls
2-4 years minimum experience in a health care setting required
2- or 4-year degree in health-related field preferred
Bilingual preferred
Maintain ability to gain and keep access to Hospital/Data or Electronic Medical Record systems