Optum is a global organization that delivers care, aided by technology to help millions of people live healthier lives. The work you do with our team will directly improve health outcomes by connecting people with the care, pharmacy benefits, data and resources they need to feel their best. Here, you will find a culture guided by inclusion, talented peers, comprehensive benefits and career development opportunities. Come make an impact on the communities we serve as you help us advance health optimization on a global scale. Join us to start Caring. Connecting. Growing together.
The Manager of Clinical Utilization Management is responsible for leading and optimizing the hospital's utilization review processes to ensure appropriate use of medical resources, regulatory compliance, and alignment with clinical best practices. This role plays a critical part in managing acute hospital utilization, preventing payer denials, and minimizing net revenue leakage. The manager oversees a team of utilization review nurses and analysts, collaborates with interdisciplinary teams, and drives initiatives that support efficient, high‑quality patient care.
NOTE: Qualified candidates must live in the Waukesha WI regional area to be considered (not a remote opportunity, must work Full Time onsite at the hospital facility in Waukesha WI)
Primary Responsibilities:
Lead and manage the daily operations of the utilization management team, including staffing, scheduling, and performance oversight
Oversee acute hospital utilization review processes to ensure timely and accurate determinations of medical necessity and level of care
Monitor and enforce compliance with CMS, commercial payer guidelines, and hospital policies
Collaborate with physicians, case managers, and revenue cycle teams to proactively address documentation gaps and prevent payer denials
Develop and implement strategies to reduce length of stay, avoidable days, and unnecessary resource utilization
Analyze utilization data to identify patterns of net revenue leakage and implement corrective actions
Serve as a liaison with payers and external review organizations to resolve disputes and facilitate approvals
Provide education and training to clinical staff on documentation standards, medical necessity criteria (e.g., InterQual, MCG), and regulatory requirements
Lead initiatives to improve denial management processes and enhance revenue integrity
Prepare and present utilization and financial impact reports to hospital leadership
Participate in hospital committees focused on quality, compliance, and performance improvement
Working Conditions:
Full‑time position based on‑site at the hospital campus
May require occasional evening or weekend hours to support operational needs or attend meetings
Fast‑paced clinical environment with frequent interdisciplinary collaboration
Required Qualifications:
Registered Nurse (RN) with an active, unrestricted RN License in the state of Wisconsin
5+ years of experience in utilization review or case management in an acute care setting
2+ years of supervisory or management experience with demonstrated ability to communicate, analyze, and effectively lead teams
Experience with revenue cycle processes and financial impact analysis
Knowledge of InterQual/MCG criteria, CMS regulations, payer guidelines, and denial prevention strategies
Proficiency in electronic medical records and utilization management software
Live in the Waukesha WI Regional Area (this is an onsite position, not open to remote/telecommute work)
Able/willing to work onsite in a hospital environment daily
Preferred Qualifications:
Certification in Utilization Management or Case Management (e.g., ACM, CCM)
Epic experience
Experience working in healthcare payer operations
Pay is based on several factors including but not limited to local labor markets, education, work experience, certifications, etc. In addition to your salary, we offer benefits such as a comprehensive benefits package, incentive and recognition programs, equity stock purchase and 401k contribution (all benefits are subject to eligibility requirements). No matter where or when you begin a career with us, you'll find a far‑reaching choice of benefits and incentives. The salary for this role will range from $89,900 to $160,600 annually based on full‑time employment. We comply with all minimum wage laws as applicable.
At UnitedHealth Group, our mission is to help people live healthier lives and make the health system work better for everyone. We believe everyone‑of every race, gender, sexuality, age, location and income‑deserves the opportunity to live their healthiest life. Today, however, there are still far too many barriers to good health which are disproportionately experienced by people of color, historically marginalized groups and those with lower incomes. We are committed to mitigating our impact on the environment and enabling and delivering equitable care that addresses health disparities and improves health outcomes – an enterprise priority reflected in our mission.
UnitedHealth Group is an Equal Employment Opportunity employer under applicable law and qualified applicants will receive consideration for employment without regard to race, national origin, religion, age, color, sex, sexual orientation, gender identity, disability, or protected veteran status, or any other characteristic protected by local, state, or federal laws, rules, or regulations.
UnitedHealth Group is a drug‑free workplace. Candidates are required to pass a drug test before beginning employment.