Overview Leave Case Manager (Hybrid; Must Reside in Maine) – Join to apply for the Leave Case Manager (Hybrid; Must Reside in Maine) role at Aflac.
This range is provided by Aflac. Your actual pay will be based on your skills and experience — talk with your recruiter to learn more.
Base pay range
$44,000.00/yr - $51,500.00/yr
Direct message the job poster from Aflac
We are the duck. We develop and empower our people, cultivate relationships, give back to our community, and celebrate every success along the way. We do it all…The Aflac Way.
Aflac, a Fortune 500 company, is an industry leader in voluntary insurance products that pay cash directly to policyholders and one of America\'s best-known brands. Aflac has been recognized as Fortune’s 50 Best Workplaces for Diversity and as one of World’s Most Ethical Companies by Ethisphere.com.
Our business is about being there for people in need. So, ask yourself, are you the duck? If so, there’s a home, and a flourishing career for you at Aflac.
Work designation – This role is hybrid. You will be expected to report to one of our Aflac offices located in South Portland, ME for at least 60% of the work week, with the remainder from home (within the continental US). Details of this schedule will be discussed with your leadership.
What does it take to be successful at Aflac?
Acting with Integrity
Communicating Effectively
Pursuing Self-Development
Serving Customers
Supporting Change
Supporting Organizational Goals
Working with Diverse Populations
What does it take to be successful in this role?
Current knowledge of the absence management industry.
Excellent customer service skills and ability to manage difficult and stressful situations.
Strong communication skills – written, verbal, persuasion, motivation, facilitation of strong working relationships.
Ability to manage business expectations and resolve concerns, by communicating status and issues.
Ability to effectively prioritize and escalate customer issues.
Ability to interpret and analyze multiple facts.
Knowledge of state and federal FMLA regulations; Paid Family and Medical Leave experience a plus.
Knowledge of medical disability management preferred.
Strong organizational skills.
Excellent interpersonal skills.
Education & Experience Required
High School Diploma or Equivalent
1 - 2 years of professional job-related experience
Or an equivalent combination of education and experience
Education & Experience Preferred
Associates Degree
Demonstrated proficiency in product specific areas of Absence Management and federal and state regulations governing these products and services.
Assists claimants with paid leave of absence requests and guides them through the leave process.
Processes all leave of absence paperwork according to established procedures and laws.
Provides timely and accurate responses to associates and all levels of management concerning day-to-day issues and activities.
Makes timely, accurate, and customer-focused new and ongoing Absence Management claim decisions; reaches out to obtain relevant healthcare provider, employer, financial, and other information; compares the information to the terms, limitations, and conditions of the contract/administrative services agreement and applicable procedural documents and renders the claim decision as quickly as possible.
Makes recommendations to approve or deny requests for Statutory Paid Leave based on state regulations.
Coordinates correspondence, forms, and other documents via the claim system; documents the claims system in an accurate and comprehensive manner.
Generates reports as required; maintains files, inputs and analyzes data.
Assists management with leave of absence situations and provides guidance within the policy and established legal guidelines.
Keeps complete records of all LOA requests and maintains tracking and analysis of data.
Participates in developing goals, objectives, and systems.
Maintains compliance with standards and federal/state regulations.
Serves as an internal reference to the team for certification requirements and processing.
Contacts Providers for clarification.
Supports management with special projects, as necessary.
Performs other duties as assigned.
Total Rewards
The salary range for this job is $44,000 - $51,500. This range is specific to the job and salary offers consider a wide range of factors that are considered in making compensation decisions, including, but not limited to: education, experience, licensure, certifications, geographic location, and peer compensation. The range has been created in good faith based on information known to Aflac at the time of the posting.
In addition to the base salary, we offer an array of benefits including medical, dental, and vision coverage, prescription drug coverage, health care flexible spending, dependent care flexible spending, Aflac supplemental policies, 401(k) plans, annual bonuses, and an opportunity to purchase company stock. On an annual basis, you’ll also be offered 11 paid holidays, up to 20 days PTO, and, if eligible, state-mandated sick leave and other leaves of absence, if eligible, when needed to support your well-being. Aflac complies with all applicable leave laws, including sick and safe leave, and adoption and parental leave, in all states and localities.
Seniority level Entry level
Employment type Full-time
Job function Accounting/Auditing
Industries Insurance
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