If you’re looking to be a part of a collaborative environment where your skills can make an impact, explore our current opportunities in creating a better future for public health.
About Harris County Public Health
Harris County Public Health (HCPH) includes a network of more than 1,100 public health professionals working together to improve health outcomes for the third most populous county in the United States. HCPH provides a multitude of services such as medical and dental services, community programming, and health education for the approximately 2.3 million people in unincorporated Harris County. Through its core values of innovation, engagement, and health equity, HCPH strives to bring meaningful solutions to public health issues while keeping Harris County healthy and vibrant.
Position Overview
The HART Lead Case Manager provides direct support to the case management team. This includes assisting the HART case managers in monitoring, reviewing, and assisting them to implement and execute linkages to services based on the clients' needs. The HART Lead Case Manager will organize, monitor, assist, and ensure that all delivered services by the case management team meet the needs of the clients that are being served by the HART Field Responders. The Lead Case Manager will monitor and provide assistance to case managers and upper management under a combination of administrative/office duties and field/outreach work related. The position requires a combination of administrative/office duties, training ability, monitoring audit review readiness, and field/outreach work.
Duties & Responsibilities
Monitor and screen daily referrals for eligibility; assign and track case manager caseloads to ensure equitable distribution and timely service delivery. Review and coordinate case management work schedules; evaluate time-off requests with the direct supervisor to maintain adequate coverage and prevent service disruptions, submitting for final approval as required.
Review and assist Case Managers in assessing collected data to verify completeness and accuracy of documentation required for program service delivery.
Conduct weekly quality assurance reviews of case files to ensure compliance with contract requirements and program standards.
Identify areas for improvement and collaborate with the direct supervisor to implement corrective actions, ensuring Case Managers meet established best practices and performance expectations.
Support Case Managers in identifying and securing appropriate resources to meet client needs and promote service continuity.
Ensure appropriate levels of case management support are provided to help participants achieve solution-focused goals and reduce barriers to long-term stability and self-sufficiency.
Build and maintain relationships with key service providers and resource partners to facilitate timely and efficient client linkages.
Track key performance indicators (KPIs), analyze client outcomes, and prepare reports to support program evaluation and data-driven decision-making.
Stay current on evidence-based practices and emerging trends related to trauma-informed care, domestic violence, human trafficking, and effective resource navigation to enhance program delivery.
Harris County is an Equal Opportunity Employer.
If you need special services or accommodations, please call (713) 274-5445 or email ADACoordinator@bmd.hctx.net.
Education
Bachelor’s degree in Social Work, Psychology, Counseling, or a Related Field
Master's degree in Social Work, Psychology, Counseling, or a Related Field
Experience
5 years of work experience in crisis intervention, case management, or social services, including with vulnerable populations experiencing a variety of challenges including homelessness, mental health, domestic violence, human trafficking, and substance abuse.
Certifications / Licenses
Current Texas Driver’s License (upon hire)
Knowledge, Skills and Abilities
Knowledge of company protocols, operational procedures, and safety policies.
Proficient in MS Office Suite (Word, Excel, PowerPoint, Outlook).
Excellent verbal and written communication skills.
Strong multitasking, organizational, interpersonal, leadership, and problem-solving skills.
Demonstrates professionalism and can work well with the public and staff members.
Ability to maintain confidentiality when dealing with sensitive information.
Ability to de-escalate complex situations by using trauma-informed care and harm reduction practices.
Ability to coordinate activities closely with others in stressful situations.
Ability to effectively present information in one-on-one and small group settings to other employees and/or managers.
Must use your personal mobile device for Multifactor Authentication.
Core Competencies
Organizational Leadership
Understands the organizational mission
Understands ethics and public good; is concerned with public trust
Demonstrates respect for the opinions and beliefs of others
Collaboration
Contributes to an inclusive workplace where equity, diversity, inclusion, and individual differences are valued and leveraged to achieve the vision and mission
Demonstrates a sense of responsibility for the success of the group
Collaborates with others to improve quality and address needs
Innovation
Ability to adapt to change
Interpersonal Abilities / Personal Characteristics
Treats others with courtesy, sensitivity, and respect
Behaves in an honest, fair, and ethical manner
Assess and recognizes own strengths and weaknesses
Uses sound judgment
Self‑motivated
Organizes and maintains work environment to allow for maximum productivity
Communication
Communicates clearly and effectively, both orally and in writing
NOTE: Qualifying education, experience, knowledge, and skills must be documented on your job application. You may attach a resume to the application as supporting documentation but only information stated on the application will be used for consideration. "See Resume" will not be accepted for qualifications.
Position Type and Typical Hours of Work
This is a full-time position.
Monday through Friday, from 8am to 5 pm. This position is required to be available for on-call duties as needed, ensuring continuous support and coverage outside of regular business hours.
Other days and hours as necessary, including attendance at division community engagement events.
Work Environment
This position involves both a professional office environment and fieldwork, requiring travel to external locations for site assessments, meetings, and hands‑on tasks.
Physical Demands
Must be able to lift up to 50lbs, have the ability to stand, bend, and or sit for extended periods of time.
Work Location
Harris County Public Health: Community Health & Violence Prevention Division - 1111 Fannin St. Houston, Texas. 77002.
Employment may be contingent on passing a drug screen and meeting other standards. Due to a high volume of applications positions may close prior to the advertised closing date or at the discretion of the Hiring Department.