Harris County Public Health (HCPH) invites applicants for this position within the Community Health & Violence Prevention Division.
Position Overview
The HART Lead Case Manager provides direct support to the case management team, ensuring that all delivered services meet client needs. This role combines administrative duties, training, audit review, and field outreach.
Duties & Responsibilities
Monitor and screen daily referrals for eligibility; assign and track case‑manager caseloads to ensure equitable distribution and timely service delivery.
Review and assist Case Managers in assessing collected data to verify completeness and accuracy of documentation required for program service delivery.
Conduct weekly quality assurance reviews of case files to ensure compliance with contract requirements and program standards.
Identify areas for improvement and collaborate with the direct supervisor to implement corrective actions, ensuring Case Managers meet established best practices and performance expectations.
Support Case Managers in identifying and securing appropriate resources to meet client needs and promote service continuity.
Ensure appropriate levels of case management support are provided to help participants achieve solution‑focused goals and reduce barriers to long‑term stability and self‑sufficiency.
Build and maintain relationships with key service providers and resource partners to facilitate timely and efficient client linkages.
Track key performance indicators (KPIs), analyze client outcomes, and prepare reports to support program evaluation and data‑driven decision‑making.
Stay current on evidence‑based practices and emerging trends related to trauma‑informed care, domestic violence, human trafficking, and effective resource navigation.
Education
Bachelor’s degree in Social Work, Psychology, Counseling, or a related field.
Experience
Five years of work experience in crisis intervention, case management, or social services with vulnerable populations, including homelessness, mental health, domestic violence, human trafficking, and substance abuse.
Certifications & Licenses
Current Texas Driver’s License (upon hire).
Knowledge, Skills, and Abilities
Knowledge of company protocols, operational procedures, and safety policies.
Proficiency in MS Office Suite (Word, Excel, PowerPoint, Outlook).
Excellent verbal and written communication skills.
Strong multitasking, organizational, interpersonal, leadership, and problem‑solving skills.
Professionalism and ability to work well with the public and staff members.
Ability to maintain confidentiality when dealing with sensitive information.
Skill in de‑escalating complex situations using trauma‑informed care and harm reduction practices.
Capacity to coordinate activities closely with others in stressful situations.
Ability to effectively present information in one‑on‑one and small group settings to employees and managers.
Must use personal mobile device for multifactor authentication.
Core Competencies
Organizational Leadership – understands the mission, ethics, and public trust; respects differences and collaborates for quality.
Collaboration – contributes to an inclusive workplace, takes responsibility for group success, and works with others to improve quality.
Innovation – adapts to change.
Interpersonal Abilities – treats others with courtesy and respect, behaves honestly, assesses strengths and weaknesses, uses sound judgment, self‑motivated, and organizes the work environment.
Communication – conveys information clearly and effectively, both orally and in writing.
Employment Type and Hours
Full‑time, Monday through Friday, 8 am–5 pm; on‑call duties and community engagement events as required.
Work Environment and Physical Demands
Professional office environment and fieldwork with travel for site assessments and meetings.
Must lift up to 50 lb, stand, bend, and sit for extended periods.
Location
Community Health & Violence Prevention Division – 1111 Fannin St., Houston, Texas 77002.
Additional Information
Employment may be contingent on passing a drug screen and meeting other standards. Due to high volume of applications, positions may close before the advertised closing date at the discretion of the Hiring Department.
Harris County is an Equal Opportunity Employer. For details, see the Equal Employment Opportunity Plan: https://hrrm.harriscountytx.gov/Pages/EqualEmploymentOpportunityPlan.aspx
If you need special services or accommodations, please call (713) 274‑5445 or email ADACoordinator@bmd.hctx.net.
NOTE: Qualifying education, experience, knowledge, and skills must be documented on your job application. You may attach a resume for supporting documentation, but only information stated on the application will be used for consideration. “See Resume” will not be accepted for qualifications.