Join to apply for the Lead Case Manager role at Neighborhood Service Organization
5 months ago Be among the first 25 applicants
Join to apply for the Lead Case Manager role at Neighborhood Service Organization
Position Title: Lead Case Manager
FLSA Classification: Exempt
EEOC Classification: First Level/Mid-Level Manager
Location: Hybrid; Report and Assigned Clinic
Position Type: Full Time
Reports to: Program Director
Summary:
The Lead Case Manager is responsible for the supervision of assigned Case Managers. Additionally, the Lead Case Manager will work with the Program Director to ensure compliance with multiple funding sources and contractual obligations and the quality of services provided.
Responsibilities:
Adheres to and enforces all NSO Workflows and NSO Policies.
Provides day-to-day clinical and process consultation to assigned Case Managers and other members of the department as needed.
Provides individual supervision to assigned team which includes mentoring, coaching, training, and administering disciplinary actions as necessary in keeping with Human Resources policies and procedures.
Supports Case Managers in meeting performance and productivity expectations of the department.
Promotes a harmonious work and team environment.
Review staff requests time off, and work schedules and approves based upon program needs.
Review and approve assigned staff’s timesheets in ADP in accordance with due dates.
Conduct performance reviews
Assists in the recruitment of staff to ensure that vacancies are filled, and program objectives are met.
Make recommendations for personnel actions to the Director as needed.
Responsible for recommending to the Director changes that would improve service delivery and for implementing changes and new programming.
Complies with and adheres to department and NSO policies and procedures.
Adheres to established quality and performance improvement standards.
Coordinate with other departments at NSO to enhance service delivery and effectiveness.
Collaborate with multiple state and community organizations
Monitors and maintains data on services provided, and submits reports as required, to DWCCMHA, MDCH, and other agencies, as appropriate.
Professionally represents NSO and promotes NSO mission and vision statements.
Ensures client satisfaction through process of monitoring, improving, and delivering excellence in program services.
Professional Skills
Able to inspire, influence, and enable others to achieve goals.
Works effectively with others to accomplish goals/resolve problems.
Is open to new approaches and takes steps to increase knowledge, skills, and abilities, both from within and outside NSO.
Complies with contractual and regulatory requirements, as needed.
Fosters commitment, team spirit, pride, and trust.
Possesses good work ethic, drive, energy, and persistence to achieve goals. Takes accountability for job responsibilities.
Able to anticipate and bring about change when needed.
Performs other duties as assigned.
Candidate Requirements
Bachelor of Social Work or related discipline required
Master of Social Work or related discipline preferred
Minimum of a LBSW licensure required
LMSW licensure preferred
Minimum of 3 years of Case Manager experience, preferably in Community Mental Health
Supervisory/Leadership experience preferred
Ability to work as part of a team and to inspire the team spirit in others.
Neighborhood Service Organization is an equal opportunity employer and values diversity in its workforce. We encourage applications from all qualified individuals, including those with diverse backgrounds and those with disabilities.
Seniority level Seniority level Mid-Senior level
Employment type Employment type Contract
Job function Job function Other
Industries Individual and Family Services
Referrals increase your chances of interviewing at Neighborhood Service Organization by 2x
Get notified about new Lead Case Manager jobs in Detroit, MI .
Juvenile Justice Probation Case Manager Tether Coordinator Macomb County, MI $48,083.75-$62,192.32 5 days ago
Case Manager - Managed Care Operations (MCO) - Contract Clinton Township, MI $24.77-$32.59 1 day ago
Highland Park, MI $24.00-$26.00 1 month ago
Pontiac, MI $42,300.00-$43,888.00 3 weeks ago
Field Case Manager-Sign On Bonus Eligible We’re unlocking community knowledge in a new way. Experts add insights directly into each article, started with the help of AI.