Overview
The Y actively promotes a culture free from bias and injustice, dedicated to removing institutional and systemic barriers that lead to oppression and racism. We are accountable to marginalized communities and strive for equitable and sustainable environments woven with social justice across all programs.
Job Summary
The Lead Swing Case Manager provides on-site leadership and operational support for the Arcadia Shelter during swing hours, supporting day‑to‑day functions of the shelter, including staff coordination, participant engagement, safety oversight, and documentation. Acting as a bridge between program management and direct service staff, this role ensures the shelter environment remains safe, organized, and consistent with agency values and standards.
Hiring Range: $28.00 – $31.00/hour
Position Type / Hours
Regular, full‑time position. Expected schedule: Friday – Monday, 12:30 PM – 11:30 PM. Must be available across all shifts, including day, evening, weekend, and night as needed. Weekend availability required.
Benefits
Membership to the YMCA of Greater Seattle for you and your household
Medical, Dental, Vision, and Life insurance
Retirement with generous employer contributions
Free access to mental health resources
Rapidly accruing paid time off (PTO)
50% discount for full‑time employees on eligible Childcare Services; 25% for part‑time
Other benefits available to full‑time staff
Responsibilities
Provide leadership and guidance to shelter staff during assigned swing shifts (Friday‑Monday, 12:30 PM – 11:30 PM).
Oversee daily shelter operations to ensure program goals, safety standards, and policies are consistently met.
Serve as a point of escalation and decision‑making support for staff regarding participant issues, crises, or operational concerns.
Maintain clear and timely communication between day, swing, and night shifts, including written handoff and incident reports.
Ensure proper documentation of participant interactions, services, and incidents within designated systems.
Foster a trauma‑informed, person‑centered environment for both staff and participants.
Collaborate with management to identify and resolve program challenges or areas for improvement.
Support onboarding, coaching, and mentoring of shelter staff to ensure adherence to program expectations.
Participate in regular leadership and staff meetings, contributing to overall success and consistency of shelter operations.
Perform other duties as assigned.
Reasonable accommodations provided for individuals with disabilities.
Qualifications
Bachelor’s degree in psychology, social work, administration or related field (Master’s preferred) or equivalent experience.
Minimum three years of experience working with teens or young adults in foster care, group care, housing, education, juvenile justice, anti‑poverty, vocational support, mental health, chemical dependency, and/or homelessness fields.
Ability to teach effective independence skills for a variety of learning styles and to plan supportive activities.
Strong youth engagement and relationship‑building skills.
Strong verbal and written communication skills, including coaching and feedback.
Strong organizational skills.
Basic computer skills and working knowledge of Microsoft Office.
Current state approved First Aid and CPR certification.
Current approved HIV blood‑borne pathogens training.
Experience with diverse populations and ability to speak any language in addition to English helpful.
Within 30 days of employment or first available training requirement.
Personal Vehicle (Authorized Driver) Preference
Optional driving duties. Must meet YGS driving record standards; proof of insurance and registration required.
EEO Statement
YGS is an equal opportunity employer; qualified applicants receive consideration without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, or any other protected class. We are a drug & alcohol‑free workplace, participate in Federal E‑Verify, and comply with Washington's Fair Chance Act. All job offers are contingent on background check results.