Lead Care Manager - Riverside
Heritage Health Network is seeking a Lead Care Manager in Riverside, CA.
Overview
As a Case Manager at HHN, you will play a pivotal role in providing comprehensive care coordination for members through our Enhanced Care Management program.
Responsibilities
Primary Point of Contact: Serve as the primary liaison for members, managing their care plans and ensuring seamless communication across the care team.
Care Plan Development: Collaborate with members, families, and healthcare providers to create, implement, and regularly update personalized care plans.
Comprehensive Coordination: Work closely with other care managers, healthcare providers, and community resources to deliver integrated care and address social determinants of health.
Member Engagement: Provide education, guidance, and emotional support to members and their families to improve health outcomes and self-management skills.
Gap Identification: Identify gaps in care or services and collaborate with the ECM team to develop effective solutions.
Documentation: Maintain accurate, timely records of all interactions and services in compliance with HHN and ECM program requirements.
Team Collaboration: Offer guidance and support to other care team members, fostering a collaborative and cohesive approach to care.
Qualifications
Experience in care management, especially community-based, knowledge of Medi-Cal benefits and ECM requirements.
Person-Centered Approach: Strong empathy, cultural competence, and commitment to individualized care.
Teamwork: Ability to work effectively within a multidisciplinary team environment.
Communication Skills: Exceptional interpersonal and communication skills, building trust and rapport with diverse populations.
Healthcare Knowledge: Understanding of healthcare systems, community resources, and regulations.
Mobility: Willingness to travel within Riverside and San Bernardino counties for home visits and community engagement.
Bilingual Skills: Preferred to effectively communicate and serve our diverse member populations.
Benefits
Health Insurance: Eligible for medical, dental, and vision insurance from the first of the month following start date.
Paid Time Off: Sick time, paid holidays, and vacation time.
Compensation and Incentives: Competitive salary with annual merit increases and quarterly bonus opportunities.
Flexibility: Work-from-home options several days a week.
Professional Growth: Opportunities for career advancement and continued professional development.