Job title: Lead Care Manager at Sunrise Senior Living – Brighton Gardens of Winston-Salem
Job Overview The Lead Care Manager functions as the lead to a group of Care Managers/“Designated Care Managers” during the shift. The Lead Care Manager ensures quality care and services are provided to residents in our care neighborhoods and documented in a consistent manner and in alignment with each resident’s Individualized Service Plan (ISP). The Lead Care Manager leads by example in all job responsibilities and is responsible for demonstrating the Mission for Sunrise Senior Living, “to champion quality of life for all seniors” in accordance with federal, state/provincial, and local laws and regulations and Sunrise Senior Living standards, policies, and procedures to promote the highest degree of quality care and services to our residents.
Responsibilities Provide supervisory support by taking attendance at the beginning of every shift, managing call-offs/no shows, sending open shift messages, and responding to shift requests.
Support team members as they provide Activities of Daily Living (ADL) care and services to residents in accordance with their ISP, including bathing, grooming, personal and dental hygiene, bowel and bladder functions, dressing, hair care, escorting to meals and activities, and tidying resident rooms.
Encourage personalized and meaningful resident participation in life enrichment programming and ADLs.
Assist with meal service in dining rooms and coach team members on hospitality standards during meal service.
Document care and services provided to residents accurately, review care manager documentation during shifts, and bridge gaps in documentation by coaching team members.
Ensure compliance with Sunrise’s Timekeeping and Meal/Rest Period policies; monitor break schedules and ensure proper clock-in/out using correct job codes.
Display flexibility in schedule by working holidays, evenings, weekends, and additional shifts when necessary.
Prepare for shift by obtaining resident group assignments and distributing them appropriately.
Participate in crossover meetings by sharing/receiving pertinent information with/from other Lead Care Managers.
Carry a resident group assignment on overnight shifts and pick up assignments in case of unfilled calls.
Cross-train and possess credentials (including certifications where required by state/provincial regulations) to safely administer medications if needed.
Lead by example in clocking in/out and taking proper meal/rest breaks.
Participate in group interview processes including job preview video and community tour.
Support onboarding of new team members including shadowing and skills demonstration.
Maintain a safe and secure environment by following safety standards and actively supporting safety practices.
Report incidents and complete appropriate paperwork immediately.
Communicate observed or suspected resident changes of condition to the department care coordinator and assist in updates to ISPs and communication with residents and families.
Help resolve conflicts by working with the team toward solutions and communicating issues as needed.
Contribute to care manager annual performance reviews by providing feedback to the department care coordinator.
Project a positive, professional, and friendly image through actions, words, and dress.
Maintain compliance with required trainings and all training required by applicable authorities to ensure Sunrise standards are met.
Perform other duties as assigned.
Core Competencies Ability to delegate assignments based on skills, roles, and interests.
Ability to stay calm in difficult situations.
Ability to handle multiple priorities and maintain organizational and time management skills.
Good judgment, problem solving, and decision-making skills.
Experience and Qualifications High School diploma or GED strongly preferred and may be required per state/provincial regulations.
Ability to read, write, and communicate effectively with Care Managers, Community Managers, residents, and family members.
Maintain required certifications and ongoing training as per Sunrise and regulatory requirements: CPR, First Aid, Medication Management, and other applicable certifications.
Must be at least 18 years of age.
Previous experience working with seniors and desire to serve and care for seniors.
Demonstrate leadership competencies.
Ability to make choices and decisions in residents’ best interests.
About Sunrise Ready to take the next step and make a bigger impact? You will help brighten the future for everyone at Sunrise and beyond, with support, benefits, and growth opportunities that allow you to positively shine in your career and life.
Benefits and Compensation Medical, Dental, Vision, Life, and Disability Plans
Retirement Savings Plans
Employee Assistance Program / Discount Program
Paid time off (PTO), sick time, and holiday pay
MyFlexPay to get paid within hours of a shift
Tuition Reimbursement
Discretionary and/or non-discretionary bonuses where applicable
Some benefits have eligibility requirements
Pre-employment Requirements Employment is conditioned on completing and passing a drug test (non-marijuana), participation in required testing (e.g., Tuberculosis Test, Physical Evaluation). Covid-19 and Influenza vaccination is required only to the extent mandated by applicable laws.
Compensation Selected candidates will be offered competitive compensation based on geographic location, skills, experience, qualifications, and certifications/licenses where applicable.
Job Details Seniority level: Mid-Senior level
Employment type: Full-time
Job function: Health Care Provider
Industries: Hospitals and Health Care