The Jobs Plus Case Manager (JP CM) provides an array of self-sufficiency supportive services to Detroit Housing Commission (DHC) Jobs Plus residents and their families. They may provide workforce development, employment readiness, job specific training, informal counseling; information and referral; plan educational programs; and linkage to community service providers to coordinator services as needed. The JP CM also educates residents on available services, develops contacts with service providers and agencies for resident referrals and monitors provision and quality services. The Jobs Plus Case Manager works in conjunction with the Jobs Plus Manager and other management staff of the housing authority to empower residents to become economically independent and self-reliant. Additionally, all other duties as assigned.
EDUCATIONAL REQUIREMENTS
Bachelor’s Degree (concentration in Social Work, Family Services, Psychology or Public Health, or other related fields)
An equivalent combination of education, training, and experience may be considered.
EXPERIENCE REQUIREMENTS
2 years or more experience and knowledge of workforce development, community services within the region and services that are provided for the population living within the housing communities
2 years or more experience with awareness of eligibility and procedures of Federal and State entitlement programs
OTHER REQUIREMENTS
Must have or be able to acquire a valid state driver’s license
Must pass federal, state, and local criminal investigation clearances, and pass a drug screening test administered by the Commission or its designated provider
Must be insurable under the agency’s insurance policy
KNOWLEDGE
Knowledge of HUD programs, requirements, and policies/procedures preferred
Knowledge of DOL programs, requirements, and policies /procedures
Knowledge of organization’s structure, policies, and procedures
Knowledge of social service delivery systems
Knowledge of community service and self-sufficiency programs
Knowledge of basic office practices, procedures, and equipment
Knowledge of standard office procedures, filing, and standard office equipment, including computer, fax, copier, telephone system
Knowledge of the principles and practices of social work, case management, home ownership, career counseling and the service delivery
REQUIRED ABILITIES
Communicate well verbally and written
Identify problems
Manage pressure
Motivate
Multi-task
Organize
Handle fast paced & evolving environment
Act independently
Analyze situations
Empathize
REQUIRED SKILLS
Analyze and interpret needs and coordinate necessary services accordingly
Analyze situations, review available actions, and determine the best course of action
Communicate effectively orally or in writing
Communicate with clients and agencies to obtain and provide information
Interact effectively in a complex, dynamic environment
Interact with public and private agencies and residents to accomplish organizational goals
Manage multiple priorities and demands within established requirements
Operate a computer to perform various work-related tasks
Operate standard office equipment
Plan, organize, complete assigned work and special projects in order to meet organizational goals
Prepare and present ideas and information in formal and informal settings
Provide high level, quality customer service both internally and externally
Provide information and feedback in a courteous, diplomatic manner
Read and understand department specific documentation, and policies and procedures
Understand and apply HUD organizational rules, instructions, policies and procedures appropriately
Understand and apply local, state and federal rules and regulations related to subsidized housing and housing quality standards
Be an effective team member
SUPERVISORY RESPONSIBILITIES
NONE
REPORTS TO
ESSENTIAL JOB FUNCTIONS
[The fundamental job duties the individual must be able to perform, with or without accommodation; removal of these functions would fundamentally change the job]
Establish programs based on the (4) Pillars of Self-Sufficiency including but not limited to Economic Empowerment, Educational Advancement, Health & Wellness and Character & Leadership 35%
Provides case management (i.e., evaluation of social, psychological, and physical needs and the development of a service plan) for a resident when such service is not being provided by the general service community 25%
Monitors and performs quality supportive services delivery to residents 15%
Provide mediation services for resident's disputes, as appropriate, and seek out assistance with existing community resources when needed 5%
Assists and advocates residents and family members of all services which may be necessary to maintain a self-reliant lifestyle 5%
Educates residents on service availability, application procedures, residents rights, etc. both individually and as a group 1%
Reports all suspected abuse situations to the appropriate agency 1%
Assists resident/family when a higher level of care may be necessary 1%
Assists management in identifying residents who need assistance
Meet and maintain all grant funded metrics
SUPPLEMENTAL FUNCTIONS
[These are job duties the individual must be able to perform, with or without accommodation; removal of these functions would NOT fundamentally change the job]
All other duties as assigned
PHYSICAL ACTIVITIES AND DEMANDS
Standing
Walking
Lifting up to 20lbs or more
Carrying
Pushing
Pulling
Reaching
Kneeling
Crouching
EQUIPMENT
Work in hot, cold, wet surroundings
Confined workspaces
Exposed to continual, multiple distractions
WORK ENVIRONMENT
Computer/laptop
Scanners
Monitors
Communication systems
Projectors
SOFTWARE
Customer relationship management software
Database software
Internet software
Spreadsheet software
Word processing software
Social services software for case management
Programming software
Payroll/human resources
Disclaimer
This job description should not be construed as an exhaustive list of duties and responsibilities performed by persons assigned to this classification. It is not intended to limit or in any way modify the right of any supervisor or manager to assign, direct and control the work of employees under his/her supervision. All principal duties and responsibilities of this position are essential functions of the position. Job descriptions are reviewed on a regular basis and may be revised at any time. Revisions will be communicated to employees within the classification. This job description does not constitute a contract of employment; therefore, the company may exercise its employment-at-will rights at any time.