Join to apply for the Integration of Care Coordinator role at WAYNE MEMORIAL COMMUNITY HEALTH CENTERS
About the Role
As an IOC Coordinator , you’ll be the hub of communication between patients, providers, and clinics. Every day you’ll adapt to new challenges — scheduling referrals, managing phone calls, completing insurance authorizations, and helping patients access the care and resources they need. If you’re organized, flexible, and love being the problem solver who keeps things moving, this role is for you.
What You’ll Do
Coordinate referrals and schedules across providers, patients, and multiple clinics.
Handle phone calls with professionalism and empathy.
Complete and track insurance prior authorizations.
Support patients with paperwork, education, and connection to resources.
Maintain accurate documentation in the EHR.
Collaborate with the care team on treatment planning and quality improvement.
Minimum Qualifications
High school diploma/GED required.
Microsoft Word and Excel required.
Must be able to use fax, copier, scanners, and email.
Prior medical terminology experience is a plus.
Experience in behavioral health or medical setting or a related field.
Experience as a Medical Secretary or related position in healthcare.
Working knowledge of HIPAA and privacy regulations.
Added‑Value Qualifications And Experience
Certified Medical Assistant.
What We’re Looking For
Experience in a behavioral health or medical setting.
Strong communication and organizational skills, especially for calls and scheduling.
Ability to adapt quickly, solve problems, and juggle multiple priorities.
Familiarity with insurance processes and medical/psychiatric terminology.
Comfortable with EHRs and standard computer applications.
Why Join Us?
Be the key connector ensuring patients receive timely, effective care.
Work in a supportive, collaborative team environment.
Gain experience in integrated care and value‑based health programs.