Intake Case Manager (ICM) - Youth Services
Are you interested in a position that will make a difference in your life and the lives of others? Community Teamwork is a private non-profit organization with over 600 employees, and we are a catalyst for social change. We leverage our programs, our partnerships, and our collective voice to foster equity, compassion, and community engagement by creating housing, education, and economic opportunities. We offer a supportive, mission-driven environment where you can thrive both personally and professionally.
At Community Teamwork, our employees enjoy best-in-class benefits to support their physical, financial and emotional wellness.
We Offer
Hourly Pay: starting at $24.34
Casual work environment
4 weeks of Paid Time Off
Medical, Dental, and Vision insurance
Paid Life Insurance
Tuition reimbursement
12 paid holidays (including one floating holiday)
Paid sick leave
Career advancement and professional development opportunities
5% contribution to your 401K retirement account after 6 months of employment, whether or not you participate on your own
37.5 hour work week but paid for 40 hours
Great co-workers and a fulfilling mission
We are seeking an Intake Case Manager to be part of CTI’s growing Youth Services team.
Located at the Youth Opportunity Center in downtown Lowell, The Intake Case Manager will be responsible for providing advanced level case management to homeless and at‑risk youth between the ages of 16‑24. They will also provide advocacy, support, and community connection to assist clients and families to overcome barriers to self‑sufficiency while working towards stable housing and positive well‑being.
Responsibilities Include:
Housing Needs
Finance & Budgeting
Employment
Education
Food & Nutrition
School & Daycare
Legal Issues
Health
Parenting
Daily Living Skills
Case Management responsibilities may be at an elevated level of complexity; interview and evaluate clients to formulate Individualized Service Plans based on Program requirements; work closely with individuals to identify and build upon strengths and develop strategies to address barriers and concerns identified through the assessment process.
The Intake Case Manager works as part of a dynamic team, focusing on a wrap around model of service. This includes supports in navigating mental health, outreach, housing supports and educational components as we assist clients to transition to self‑advocacy roles.
Qualifications
Bachelor’s Degree preferred, preferably in a Human Services related field. Minimum 5+ years’ direct case management experience may substitute for degree
2 years of experience working with at‑risk youth
Ability to work comfortably with at‑risk youth in both group and individual settings, preferably with experience supporting at‑risk youth entering into employment and post‑secondary education
Minimum of one year assessment, advocacy and case management work in a Human Service field required
Demonstrated knowledge of community resources available to low‑income individuals and families
Excellent customer service, organizational, oral and written communication skills
Ability to manage multiple priorities and work in a fast‑paced environment
Proficient computer skills required in basic computer software and data collection systems
Excellent crisis management skills
Ability to maintain accurate records and confidentiality of information