Equal Opportunity Employer/Disability/Veterans
Reliable Respiratory is a Durable Medical Equipment (DME) company that provides the highest quality level of service for patients in need of respiratory, diabetes, urology, and maternity support. Equipment provided includes, CPAPs, BiPAPs, AutoPAPs, nebulizers, oxygen equipment, ventilators, CGM devices, insulin pumps, and breast pumps.
Each patient is treated with professionalism, understanding, and attentive service. We care about our customers, work closely with the medical community, and have highly skilled staff ready to assist customers in receiving the best care possible.
The Informatics Technician will provide technical support and assistance to end users creating a valuable relationship by listening well to employees and championing their needs. They will help to ensure that every employee gets top priority resolution to their technological issues. They will also provide support for information systems projects as needed by the company. They must be a self-starter committed to learning quickly, participate in problem solving, and work well in a team environment. We are looking for either Part‑Time or Full‑Time with a hybrid schedule out of our Norwood, MA office.
Duties And Responsibilities
Provide troubleshooting support assistance for users of company‑provided technology, including phones, tablets, and desktops and all relevant systems and applications.
Provide assistance and resources when introducing new MIS applications to the company or new employees to current systems. Create project implementation plans, including requirements and timelines to complete.
Take action for any technical faults or issues.
Coordinate with other IT vendors to solve problems and install new software or applications.
Ensure backup of company data.
Create and maintain reference database for all system configurations and settings, including resources to assist in repairing and troubleshooting and all inquiries regarding phone, computer services, software and hardware devices.
Create and maintain documents of changes to all MIS applications.
Travel to remote office to facilitate any IT needs.
Other projects as assigned.
Basic Qualifications
18 years of age or older
Must be eligible to work in the United States and not require work authorization from us now or in the future
High School diploma or equivalent required; college preferred
At least 1 year of relative IT experience
Required Skills
Extensive knowledge of Microsoft desktop operating systems
Vista, XP Professional, and all Microsoft Windows installation and Support
Virus, spyware, malware prevention and removal
Standalone and shared printer installation and removal
Installation and general support of miscellaneous desktop applications
Experience working within a fast‑paced environment and all levels of management and outside vendors
Experience with iOS
Understanding of Remote Desktop
Experience providing tech support and troubleshooting assistance to employees with a wide range of abilities and knowledge
Experience providing tech support and troubleshooting assistance to employees remotely
Competencies
Computer Skills
Initiative
Organizational Skills
Problem Solving
Product Expertise
Customer Service
Technical Skills
Work Environment & Physical Demands
The Informatics Technician will have to spend long hours sitting and using office equipment and computers. They may find the environment to be busy, noisy, and will need to have excellent organizational, time, and stress management skills to complete the required tasks.
Direct Reports – None
Other Duties
Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice.
Reliable Respiratory, INC participates in E‑Verify. E‑Verify is a web‑based system that allows an employer to determine an employee's eligibility to work in the US using information reported on an employee's Form I‑9. The E‑Verify system confirms eligibility with both the Social Security Administration (SSA) and Department of Homeland Security (DHS). For more information, please go to the USCIS E‑Verify website.