IDD Specialty Care Manager Lead
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We are partnering with North Carolina DHHS to operationalize a statewide Medicaid Plan designed to support Medicaid-enrolled infants, children, youth, young adults, and families served by the child welfare system so that they receive seamless, integrated, and coordinated health care. Within the Children and Families Specialty Plan (CFSP), and regardless of where a member lives, they will have access to the same basic benefits and services, including Physical health, Behavioral health, Pharmacy, Intellectual/Developmental Disabilities (I/DD) services, long term services and supports, Unmet health-related resource needs, and Integrated care management. We envision a North Carolina where all children and families thrive in safe, stable, and nurturing homes.
North Carolina residency is required!
Location
We are currently seeking people throughout the State of North Carolina in the following DSS Regions:
Region 7 counties: Beaufort, Bertie, Camden, Chowan, Currituck, Dare, Gates, Hertford, Hyde, Martin, Pasquotank, Perquimans, Tyrrell, Washington
Travel within your assigned DSS Region is required. When you are not in the field, you will work virtually from your home. These roles are statewide field-based and require you to interact with patients, members, or providers 10-20% of the time. This is a collaborative role with the field care managers for the CFSP program with the advisors supporting the care managers with consulting on IDD cases.
This field-based role enables associates to primarily operate in the field, traveling to client sites or designated locations as their role requires, with occasional office attendance for meetings or training. This approach ensures flexibility, responsiveness to client needs, and direct, hands‑on engagement.
Please note that per our policy on hybrid/virtual work, candidates not within a reasonable commuting distance from the posting location(s) will not be considered for employment, unless an accommodation is granted as required by law.
Responsibilities
Engage collaboratively with key stakeholders, including families, foster parents, and service teams to craft and sustain individualized treatment plans.
Conduct assessments to identify individual needs.
Develop comprehensive care plans to address objectives and goals as identified during assessment.
Support member access to appropriate quality and cost‑effective care and modify plans as needed.
Coordinate with internal and external resources to meet identified needs of the member in terms of integrated (physical and behavioral) whole‑person care.
Coordinate social determinants of health to meet the needs of the member and incorporate that into care planning.
Work closely with various state agencies.
Maintain knowledge of the system of care philosophy; a spectrum of effective, community‑based services and supports for those with or at risk for mental health or other challenges and their families, that is organized into a coordinated network.
Build meaningful partnerships with designated populations and their families, and address cultural and linguistic needs, in order to help them function better at home, in the community, and throughout life.
Evaluate health needs and identify applicable services and resources in conjunction with members and their families.
Provide important information including patient education, medication reconciliation, and identification of community resources and assist with arrangement of follow‑up care.
Facilitate health rounds with other clinical‑centered professionals to ensure whole‑person health.
May lead and work on specialty projects and initiatives.
Assist with process improvement activities.
Train and mentor staff.
Perform case/chart audits and ensure departmental compliance.
Serve as a member of the leadership team.
Qualifications
Requires MS/MA in social work, counseling, or a related behavioral‑health field or a degree in nursing and a minimum of 7 years of clinical experience in social work counseling with a broad range of experience with complex psychiatric and substance‑abuse treatment; or any combination of education and experience which would provide an equivalent background.
Requires an active, current, and valid license as an RN, LCSW (as applicable by state law and scope of practice), LMHC, LPC (as allowed by applicable state laws), LMFT, or Clinical Psychologist to practice as a health professional within the scope of licensure in applicable states or territories of the United States required.
Preferred Skills, Capabilities, and Experiences
Experience working with children, youth, and families who are being served by local departments of social services through foster care and adoptive assistance programs is strongly preferred.
Experience serving the children and youth involved in foster care and social services.
Knowledge of resources, supports, services, and opportunities required for safe community living for populations receiving in‑reach and transition services, including LTSS, behavioral health, therapeutic, and physical health services.
Service delivery coordination, discharge planning or behavioral health experience in a managed‑care setting preferred.
Travels to worksite and other locations as necessary.
Clinical experience in social work counseling with a broad range of complex psychiatric/substance‑abuse and/or medical disorders preferred.
Experience working with specialty populations preferred.
We are unable to accommodate LCSW-A, LCMHC-A or any other associate‑level licenses.
Equal Opportunity Information
Elevance Health is an Equal Employment Opportunity employer and all qualified applicants will receive consideration for employment without regard to age, citizenship status, color, creed, disability, ethnicity, genetic information, gender (including gender identity and gender expression), marital status, national origin, race, religion, sex, sexual orientation, veteran status or any other status or condition protected by applicable federal, state, or local laws. Applicants who require accommodation to participate in the job application process may contact elevancehealthjobssupport@elevancehealth.com for assistance. Qualified applicants with arrest or conviction records will be considered for employment in accordance with all federal, state, and local laws, including, but not limited to, the Los Angeles County Fair Chance Ordinance and the California Fair Chance Act.