Overview IDD Care Manager / Adult / Guilford and Randolph County — We are hiring for this role at RHA Health Services, LLC. Pay: $20.00-$25.00. Location: Guilford or Davidson Counties.
Role description: Provides whole-person, integrated care management in service sites, homes and communities through face-to-face interactions and the work of integrated care teams. Promotes whole-person care directed at better health outcomes and addressing needs spanning physical and behavioral health, I/DD, pharmacy, and unmet health-related resources. Ensures sustained high-quality care and services to persons with mental health, substance use and/or developmental disabilities. Complies with company, state and federal policy.
Responsibilities Provides whole person, integrated care management in service sites, homes and communities through face to face and other interactions and through the work of integrated care teams. Promotes whole person care directed at better health outcomes and addressing all needs spanning physical and behavioral health, I/DD, pharmacy, and unmet health related resources. Ensures sustained high quality of care and services to persons with mental health, substance use and/or developmental disabilities. Complies with company, state and federal policy.
Cross-functional Collaboration - Collaborates cross-functionally with other Integrated Care Team members, community organizations and RHA departments to ensure success of Care Management implementation.
Person-Centered Approach – Maintains a person-centered philosophy focusing on an individual’s strengths, needs, and preferences that promote health, wellness, and safety. Fosters a person-centered culture with Care Management Teams to optimize education around self-management, disease management, and integrated healthcare planning.
Quality Assurance and Use of Data - Implements the strategic use of data to support delivery of effective, integrated, and well-coordinated care management services. Ensures individual data sharing and storage consistent with state and company policies.
Maintains a Safe and Healthy Environment - Implements all organization health and safety policies and procedures.
Financial Performance - Documents services provided in a timely manner to ensure appropriate reimbursement.
Ensures proactive and effective communication - Establishes and maintains frequent and regular communication with persons supported, family members, other team members and colleagues. Fosters open communication and feedback. Helps maintain focus on care planning goals and outcomes. Establishes and maintains strong external relationships, to include providers, community organizations, and Clinically Integrated Networks.
Ethics & Compliance – Supports and participates in an ethical culture in conjunction with the RHA Code of Conduct and Ethics and Compliance Program, emphasizing confidentiality and no-retaliation policies. Directs confidential and immediate investigations into alleged abuse, neglect, exploitation, theft, fraud, waste, misconduct, and violations of ethics and compliance practices according to company policy. Ensures protections of individuals served during investigations. Ensures external reporting requirements are followed. Participates as assigned on Quality Improvement committees and related meetings.
Performs all other related duties as assigned.
Qualifications Education A master’s degree in a human service field** AND at least one year of full-time experience working with the MH/SU/IDD population*
A bachelor’s degree in a human service field** AND at least two years of full-time experience working with the MH/SU/IDD population*
A bachelor’s degree in a non-human service field AND at least four years of full-time experience working with the MH/SU/IDD population*
Experience For care managers serving members with LTSS needs: Must meet at least one of the qualifications to meet QP criteria, as stated above AND Two years of prior LTSS and/or HCBS coordination, care delivery monitoring, and care management experience. (This experience may be concurrent with the years of experience required to become a Qualified Professional.)
Care managers need to have care coordination, care management, or case management experience.
Licenses and Certifications Valid driver’s license
Clinical license preferred.
Pre-employment screening Complete criminal background
Name checked in the registries. (OIG exclusions database, Child Abuse Registry, and Offenders Against Individuals with Developmental Disabilities)
Drug testing
Education verification and other credentialing based on position requirements.
Proof of employment history or references (if required)
Positions that require driving Proof of driver\'s license, driver\'s insurance, and vehicle, IF required for providing transportation for individuals.
Benefits Payactiv: early access to the money you’ve earned from hours you’ve already worked, before payday!
Employee perks and discount program: to help you save money!
Paid Time Off (full-time employees only)
Health/Insurance (full-time employees only)
401(k) retirement savings program
Wellbeing Programs: Physical, Emotional and Financial
Chronic Disease management programs for hypertension and diabetes (for qualifying employees)
Training: Free CPR, first aid, and job-specific training opportunities
contract/contingent workers and interns do not qualify for any of the above benefits
EEO Statement RHA is an equal opportunity employer. In addition, we provide reasonable accommodation to qualified employees who have protected disabilities to the extent required by applicable laws, regulations, and ordinances. If you are an individual with a disability and need a reasonable accommodation to participate in the application process, please contact our solutions center.
About RHA At RHA Health Services, we help individuals with intellectual and developmental disabilities, mental health and/or substance use needs live their best lives. Our mission is to provide a safe and healthy environment while creating opportunities for personal outcomes.
For over 30 years, the people we serve and support have remained at the very center of everything we do. RHA currently provides services in North Carolina, Georgia, Pennsylvania, Tennessee, and New Jersey.
If you are ready to make a difference in the lives of people we serve and support apply to join the team today.