ICMS Case Manager
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Position Summary
Under the direction of the Manager of Housing Based Support Services, the ICMS Case Manager will provide coordinated case management and supportive services for formerly homeless individuals diagnosed with special needs. The role involves delivering services on‑site to tenants residing at a newly developed multi‑unit permanent supportive housing complex and linking clients to services such as life skills workshops, money management, educational attainment, health services, counseling, job training, placement opportunities, and resident activity coordination.
Essential Duties & Responsibilities
Work with each tenant to conduct an initial housing intake and needs assessment.
Assist tenants in determining personal goals and plans to achieve such goals through the development of the Individual Service Plan (ISP).
Work with any pre‑existing conditions and/or obstacles for clients to facilitate all housing‑related processes being completed in a timely fashion.
Conduct a minimum of two face‑to‑face contacts with each tenant monthly.
Conduct quarterly meetings with each tenant to discuss tenant’s progress and accomplishments as evidenced by Individualized Stability Plans.
Act as a liaison among the Property Manager, the property management company, the tenant, and the primary mental health provider to facilitate communication of concerns that could jeopardize the tenant’s residency.
Provide information and instruction to clients regarding Fair Housing, tenant rights and responsibilities, observation of rental agreement and property rules.
Act as a liaison and coordinate linkage to services with numerous public social service agencies and community providers, assisting in achieving and sustaining independence: employment, education/training activities, money management counseling, and legal/benefits counseling.
Assist clients in obtaining rental assistance: move‑in/eviction prevention services.
Address tenant grievances, mediate resident disputes and resolve any issues with property management that might affect the client’s tenancy.
Enforce housing rules in collaboration with property management.
Work with Resident Services Coordinator to develop workshop opportunities on relevant topics, including housekeeping, money management, parenting, daily living skills, transportation, and self‑advocacy.
Collect and enter data into DHS CHAMP’s database to document client progress, assemble reports, and evaluate program outcomes.
Organize and manage client files.
Monitor status of tenants who have moved into housing and prepare students who are deemed ready to transition to mainstream non‑supportive housing.
Comply with the directives related to necessary documentation and reporting requirements as per the service contract.
Compile and submit monthly progress reports to track the tenants’ residency status and the supportive services provided to them.
Uphold CRCD’s Mission Statement and 5‑Year Strategic Plan.
Requirements
1–2 years of experience or related work and BA degree.
Experience working with youth experiencing homelessness and housing instability, and/or experience in foster care, probation, mental health systems.
Reliable, flexible team player who works well with minimal supervision, demonstrates a good work ethic, and maintains personal boundaries.
Reliable transportation: valid driver’s license and car insurance as required by law.
Proficient in Microsoft Office suite.
Salary
$50,000.00 – $55,000.00 annually.
Benefits
14 Paid Holidays
On‑Demand training memberships to bolster professional development.
Dental/Vision/85% employer‑paid & 40% dependent‑paid medical insurance.
401(k) eligibility from day one & up to 3% matching after one year.
529 Educational Savings Plan from Principle.
Flexible Spending Account (FSA).
Short & Long Term Disability.
Accident & Hospital Indemnity.
Whole Life Insurance With Cash Benefits.
Identity Theft Protection and Legal Services.
Discount pet insurance through ASPCA.
Generous work/life balance.
Employment Type
Full‑time.
Equal Employment Opportunity
CRCD is an Equal Opportunity Employer and a commitment to diversity, equity, and inclusion. All candidates are subject to a background check conducted by Los Angeles County. CRCD provides reasonable accommodations for applicants with disabilities and complies with federal and state equal‑employment‑opportunity laws. Contact the EEO/ADA Coordinator, Stacey Cabling, at (213) 743‑6193 for accommodation requests.