Position Summary
Under the direction of the Manager of Housing Based Support Services, the ICMS Case Manager will be responsible for providing coordinated Case Management and Supportive Services for formerly homeless individuals diagnosed with special needs. The ICMS Case Manager will deliver services on-site to tenants who reside at our newly developed multi‑unit permanent supportive housing complex and will help link clients to services including life skills workshops, money management, educational attainment, health services, counseling, job training and placement opportunities, and resident activity coordination.
Essential Duties & Responsibilities
Work with each tenant to conduct an initial housing intake and needs assessment.
Assist tenants in determining personal goals and plans to achieve such goals through the development of the Individual Service Plan (ISP).
Work with any pre‑existing conditions and/or obstacles for clients to facilitate all housing related processes being completed in a timely fashion.
Conduct a minimum of two face‑to‑face contacts with each tenant monthly.
Conduct quarterly meetings with each tenant to discuss progress and accomplishments as evidenced by Individualized Stability Plans.
Act as a liaison among the Property Manager, the property management company, the tenant, and the primary mental health provider to facilitate communication of concerns that could jeopardize the tenant’s residency.
Provide information and instruction to clients regarding Fair Housing, tenant rights and responsibilities, observation of rental agreement and property rules.
Coordinate linkage to services with numerous public social service agencies and community providers, assisting clients in achieving and sustaining independence through employment, education, money‑management counseling, and legal and benefits counseling.
Assist clients in obtaining rental assistance: move‑in/eviction‑prevention services.
Address tenant grievances, mediate resident disputes, and resolve any issues with property management that might affect the client’s tenancy.
Enforce housing rules in collaboration with property management.
Work with Resident Services Coordinator to develop workshop opportunities on relevant topics including housekeeping, money management, parenting, daily living skills, transportation, and self‑advocacy.
Collect and enter data into the DHS CHAMP database to document client progress, assemble reports, and evaluate the program.
Organize and manage client files.
Monitor status of tenants who have moved into housing and prepare tenants deemed ready to transition to mainstream non‑supportive housing.
Comply with directives related to documentation and reporting requirements as per the service contract.
Compile and submit monthly progress reports tracking tenants’ residency status and supportive services provided.
Uphold CRCD’s Mission Statement and 5‑Year Strategic Plan.
Requirements
1–2 years of experience or related work and a Bachelor’s degree.
Experience working with youth experiencing homelessness and housing instability, and/or experience in foster care, probation, or mental health systems.
Reliable, flexible team player who works well with minimal supervision, has a strong work ethic, and can set and maintain personal boundaries.
Reliable transportation: valid driver’s license and car insurance as required by law.
Proficient in Microsoft Office suite.
Salary
Base pay: $50,000 – $55,000 annually.
Benefits
14 paid holidays.
On‑Demand training memberships.
Dental, vision, and medical insurance (85% employer‑paid, 40% dependent‑paid).
401(k) eligibility from day one with up to 3% matching after one year.
529 Educational Savings Plan.
Flexible Spending Account (FSA).
Short‑ and long‑term disability coverage.
Accident & Hospital Indemnity.
Whole Life Insurance with cash benefits.
Identity theft protection and legal services.
Discount pet insurance through ASPCA.
Generous work/life balance.
Location: University Park, CA
This position requires a background check conducted by Los Angeles County.
Equal Opportunity Employer . CRCD is an equal opportunity employer and is an equal opportunity employer to all, regardless of age, ancestry, color, disability (mental and physical), exercising the right to family care and medical leave, gender, gender expression, gender identity, genetic information, marital status, medical condition, military or veteran status, national origin, political affiliation, race, religious creed, sex (includes pregnancy, childbirth, breastfeeding, and related medical conditions), and sexual orientation. Reasonable Accommodations requests may be directed to the interview scheduler at the time of the interview. Additional questions regarding accommodations or Equal Employment Opportunity may be directed to the EEO/ADA Coordinator, Veronica Garcia, (213) 743‑6193.