Hybrid Customer Care Coordinator
Location: Kansas City, MO / Hybrid (Remote & Onsite)
Employment Type: Full-Time
Work Schedule: Monday‑Friday 10:30 am – 7:00 pm CST (Hybrid)
About the Role
Are you looking for a hybrid role where you can make a meaningful impact while enjoying work‑life balance? We’re seeking a Hybrid Customer Care Coordinator to join our mission‑driven team supporting patients and healthcare partners nationwide. This entry‑level position is ideal for individuals with experience in customer service, retail, or front‑desk environments, whose people skills and problem‑solving abilities can transfer to this role.
What You’ll Do
Serve as a key connection point for patients, physicians, and partner facilities – handling questions, updates, and issues professionally and compassionately.
Manage order details, shipments, and account data across multiple systems while maintaining accuracy.
Support patients every step of the way, ensuring a smooth experience from first call to final follow‑up.
Process payments, monitor accounts, and communicate with patients regarding billing or order updates.
Collaborate daily with internal teams (Finance, Quality, Business Development, Lab) to ensure all steps are completed efficiently.
Participate in a hybrid workflow, alternating between remote and in‑office collaboration to maximize efficiency and connection.
Handle inbound and outbound calls to schedule, resolve, and follow up with patients and partners.
Proactively identify process improvements and contribute to a culture of service excellence.
What You’ll Bring
At least 1 year of experience in customer service, retail, hospitality, front‑desk, or call‑center environments.
Excellent communication and problem‑solving skills – you can de‑escalate situations and create positive experiences.
Strong computer literacy; comfortable using multiple screens, databases, and Microsoft Office tools.
Great organizational and time‑management skills with attention to detail.
Ability to thrive in a hybrid setting, managing independent work and in‑person collaboration seamlessly.
Reliability, professionalism, and a positive attitude when supporting patients and partners.
Flexibility to work rotating weekends or evenings when needed.
Why You’ll Love Working Here
At Vital Tears, we’re proud to offer a hybrid environment that values teamwork, flexibility, and purpose. You’ll be part of a compassionate, fast‑growing team that supports patients nationwide – all while balancing remote work and meaningful in‑office collaboration. We take care of our people the way we take care of our patients – with commitment and care.
Benefits
Health, dental, and vision insurance for all full‑time employees.
Comprehensive benefits package designed to support your well‑being and work‑life balance.
Positive, team‑oriented culture where collaboration and kindness matter.
Fun team activities and company events that keep our workplace connected and engaging – even in a hybrid setting.