Join to apply for the Home Care Coordinator (57103) role at Simpson
For more than 150 years, Simpson has met the changing needs and desires of Philadelphia area seniors from diverse backgrounds. A not-for-profit family of services, Simpson House, Simpson Meadows, Jenner’s Pond, Simpson Gardens I & II, and Simpson Midtown, as well as Simpson Home Care, provides residents with a lifestyle that includes on-campus conveniences, services, and amenities such as casual and fine dining venues, beauty salons, fitness centers, security, healthcare, activity programs, and much more. Our employees are inspired by a culture of Loving‑Kindness, and we are fully committed to appreciating the array of backgrounds and talents demonstrated by our staff.
About the Role
The Home Care Coordinator will serve as the primary administrative contact and service coordinator for home‑care clients across three communities in Philadelphia, Downingtown, and West Grove. Under the general guidance of the Home Care Director, the Coordinator will manage scheduling, client care, staff supervision, and general office duties.
Responsibilities
Scheduling
Create, implement, and maintain both care partner and client schedules.
Match staff with clients based on needs, care plans, skills, experience, availability, and personality.
Ensure staffing levels meet client care plans and communicate changes to partners and clients.
Provide caregiving services when needed to maintain schedule in accordance with client care plans.
Assessments & New Client Service
Coordinate all assessments and ongoing services to meet client needs.
Administrative
Maintain accurate documentation in electronic medical records, scheduling platforms, billing, payroll, client care, staff performance, and attendance.
Assist with preparing client and staffing information for Department of Health licensing renewal surveys.
Staffing
Interview, onboard, orient, and train new staff members.
Communicate staffing needs to the Home Care Director to ensure client needs are met and promote operational growth.
Management of Staff
Recognize and reward good job performance and promote care partner recognition.
Conduct performance reviews, disciplinary plans, and address employee and client satisfaction issues.
Escalate disciplinary action to the Home Care Director.
Caregiver Training
Orient care partners to clients, care plans, and needs.
Assist with quarterly staff training meetings and monitor completion of mandated corporate and state trainings.
Client Assessments and Care Planning
Respond to all client inquiries for services.
Work with internal referral sources to assess needs and establish care for new clients.
Create, implement, and maintain care plans and schedules to meet client needs.
Case Management
Communicate regularly with client, care partners, family, and interdisciplinary team regarding progress and needs.
Monitor status and adjust care plans as needed.
Collaboration
Participate as a member of the Simpson Communities Interdisciplinary Teams and Management Teams.
Maintain positive relationships with coworkers, clients, vendors, and referral sources.
Communicate staff updates and client changes to the Director of Home Care.
Office Management
Promote a positive work culture aligned with Simpson’s values of compassion, integrity, and respect.
Maintain an efficient, organized, and welcoming office for staff and guests.
Answer calls, take accurate referral/service requests, and maintain office supplies.
Physical Requirements
Must be able to stand, sit, walk, maintain balance, kneel, crouch, grasp, bend, pull, and reach for extended periods throughout the working day, perform repetitive motions, and lift or push/pull a minimum of 50 lbs.
Equipment and Tools
General office equipment: computers, laptops, tablets, telephone, smart cell phone, calculator, copiers, fax, communication and pager equipment, and projectors.
Education or Degree Required
High School Diploma or GED.
Licenses, Certifications, Registrations
Valid Driver’s License, proof of valid auto insurance and registration, a clean PA DMV driving record, reliable personal transportation, and Pennsylvania Child Abuse History Clearance.
Qualifications and Related Experience
Home Care field experience (minimum 3 years).
Care Coordinator and/or scheduling experience in the health care field (minimum 3 years).
Leadership experience (minimum 1 year).
Proficient in computer skills including Microsoft Office Suite.
Be at least 21 years of age.
Must be able to work independently while adjusting daily job priorities to satisfy changing client needs.
Travel between resource center and communities required.
Simpson Benefits (Full‑time employees)
Compensation based on experience with shift differentials.
Health plan (BCBS) with MDLive virtual care access.
Dental, vision plans.
403(b) retirement plan with matching.
Generous PTO plan.
Company‑paid life insurance, AD&D, long‑term disability.
Tuition reimbursement.
Health savings account, flexible spending account.
Short‑term disability, pet insurance, critical illness, accident insurance, hospital indemnity.
Company‑paid holidays and employee assistance program.
Simpson is proud to be an EOE employer M/F/D/V. We maintain a drug‑free workplace and do not discriminate in services or employment based on race, color, religion, ancestry, national origin, sex, sexual orientation, gender identity, age, disability, veteran status, or any other protected class.
Diversity, Equity and Inclusion
Simpson is committed to diversity and inclusion, ensuring every individual has a full sense of belonging within our organization.
COVID‑19 and Influenza Considerations
Simpson is a mandatory influenza vaccination employer. Proof of influenza vaccination (Oct‑Mar) is required unless an approved medical or religious exemption is received. COVID‑19 vaccinations are suggested but not required at this time.