Health/Human Service Case Manager Supervisor
Introduction
Make a Difference with DHSS. Our mission at the Department of Health and Social Services (DHSS) is to improve the quality of life of Delaware citizens by promoting health and well-being, fostering self‑sufficiency, and protecting vulnerable populations. We prioritize personal and family independence by assisting individuals and families in a variety of life areas. We offer numerous career opportunities and are dedicated to attracting and retaining highly talented individuals who are ready to make a difference in their community today. DHSS is a great place to kick‑start your profession. For more information, please visit https://dhss.delaware.gov/dhss/ today!
Summary Statement
The incumbent will participate in quality assurance activities to support the monitoring and oversight of Medicaid Home and Community‑Based Waiver Services to ensure compliance with Federal and State regulations. Responsibilities include data collection, review and reporting; auditing activities to ensure overall compliance, participating in the development of policies and procedures, and participating with special projects. The incumbent in this position may supervise staff.
Essential Functions
Supervises two or more merit full‑time positions. The elements of supervision include performing the following on a regular and continuing basis: planning, assigning, reviewing, evaluating, coaching, training, disciplining, and recommending hire, termination, and promotion.
Participates in program planning, implementation, and coordination to ensure that program goals and current operations are in compliance with department, federal or state laws, rules, regulations, standards, policies, and procedures.
Gathers and assimilates statistics and information to ensure program compliance.
Recommends and implements corrective action as necessary.
Coordinates with health and human service staff, agencies, providers, and resources to provide comprehensive services for the care and treatment of clients in a timely, efficient, and cost‑effective manner.
Represents the agency on task forces, committees, and with the general public.
Provides information to clients, the general public, community representatives, and other agencies in order to explain programs and policies.
May plan and develop programs which include writing grant proposals, completing all state clearing house documents, and implementing new grants when awarded.
Analyzes budget needs, develops recommendations regarding staffing, supply, and equipment, and may monitor current budgetary expenditures.
Prepares statistical and program evaluation reports.
Uses automated information systems and computer software to research, review, evaluate, and report on health/human service data.
Communicates and interacts effectively with people across cultures, ranges of ability, genders, ethnicities, ages, and races.
Performs other related duties as required.
Job Requirements
Three years' experience in case management which includes assessing, planning, developing, implementing, monitoring, and evaluating options and services to meet an individual's human service needs.
Three years' experience in making recommendations as part of a client's service plan such as clinical treatment, counseling, or determining eligibility for health or human services/benefits.
Six months' experience in interpreting laws, rules, regulations, standards, policies, and procedures.
Six months' experience in using an automated information system to enter, update, modify, delete, retrieve/inquire and report on data.
Six months' experience in narrative report writing.
Coursework, training, and/or work experience in staff supervision, which may include performing as a lead worker overseeing the work of others.
Conditions of Hire
All new hires are required to report to the Statewide New Employee Orientation (SNEO) on their first day of employment. Sessions are held at designated locations in Kent or New Castle County. Applicants must be legally authorized to work in the United States. The State of Delaware participates in E‑Verify and will provide the federal government with your Form I‑9 information to confirm that you are authorized to work in the U.S. DHSS does not provide employment‑based sponsorship.
Benefits
To learn more about the comprehensive benefit package please visit our website at https://dhr.delaware.gov/benefits/ .
Selection Process
The application and supplemental questionnaire are evaluated based upon a rating of your education, training and experience as they relate to the job requirements of the position. It is essential that you provide complete and accurate information on your application and the supplemental questionnaire to include dates of employment, job title and job duties. For education and training, list name of educational provider, training course titles and summary of course content. Narrative information supplied in response to the questions must be supported by the information supplied on the application including your employment, education and training history as it relates to the job requirements. Once you have submitted your application on‑line, all future correspondence related to your application will be sent via email. Please keep your contact information current.
Accommodations
Accommodations are available for applicants with disabilities in all phases of the application and employment process. TDD users may request an auxiliary aid or service by calling (800) 232‑5470 or by visiting delirawel.com. You may also call (302) 739‑5458 or email DHR_ADAConcerns@delaware.gov for additional applicant services support. The State of Delaware is an Equal Opportunity employer and values a diverse workforce. We strongly encourage and seek out a workforce that is representative of Delaware including race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression.