Health/Human Service Case Manager II TASC Department of Health and Social Services (DHSS), State of Delaware
Make a Difference with DHSS The mission of DHSS is to improve the quality of life for Delaware citizens by promoting health and well-being, fostering self‑sufficiency, and protecting vulnerable populations. We prioritize personal and family independence through assistance in a variety of life areas.
Introduction We offer numerous career opportunities and are committed to attracting and retaining highly talented individuals ready to make a difference in their community today. For more information, please visit DHSS website .
Summary Statement The incumbent is responsible for assessment, referral, and case management of specialty court clients referred by Delaware Courts. Clients are in the community and Department of Correction. Work includes urine monitoring, front desk coverage, referring clients to appropriate care levels, monitoring progress, reporting to court via status hearings, entering correctional facilities for TASC client assessments, interviews, and reports, and assisting clients with accessing medical, housing, education, and other services to support TASC and stakeholders.
Essential Functions Essential functions are fundamental, core responsibilities common to all positions in the class series and are not intended to be an exhaustive list of all job duties for any one position in the class. Since class specifications are descriptive and not restrictive, employees can complete job duties of a similar kind not specifically listed here.
Interviews client, family, or professional sources to determine the client’s needs for a variety of health and human services which may include employment, job search, and basic skills remediation.
Develops a comprehensive cost‑effective service plan utilizing in‑house sources, referrals, contracted providers, or institutions (service plans may include job training and employability, housing, general public assistance, in‑home services and supports or home‑delivered meals, de‑escalation techniques, peer services, or skill development).
Conducts ongoing monitoring and assessment of service delivery for optimum quality and efficiency; authorizes and recommends necessary changes and adjustments.
Maintains comprehensive case records, summaries, statistical and narrative reports, and completes required forms.
Establishes effective working relationships with clients, family, community, and professional sources.
Provides guidance and relevant information to connect clients with needed services which may include protective, adoption, and related services.
Provides information and case coordination on‑site, via email or telephone to individuals or groups.
Supplies information and responses to inquiries regarding services for clients, family, community, and government agencies.
May provide supportive casework to clients prior to, during, or after hospitalization based on physician diagnosis and recommended treatment.
Uses automated information systems and computer software to research, review, evaluate, and report on health/human service data.
Communicates and interacts effectively with people across cultures, ranges of ability, genders, ethnicities, ages, and races.
Performs other related duties as required.
Job Requirements Applicants must have education, training, and/or experience demonstrating competence in each of the following areas:
Six months’ experience in case management which includes assessing, planning, developing, implementing, monitoring, and evaluating options and services to meet an individual’s human service needs.
Six months’ experience in making recommendations as part of a client’s service plan such as clinical treatment, counseling, or determining eligibility for health or human services/benefits.
Six months’ experience in interpreting laws, rules, regulations, standards, policies, and procedures.
Six months’ experience in using an automated information system to enter, update, modify, delete, retrieve/inquire and report on data.
Six months’ experience in narrative report writing.
Conditions of Hire Applicants must be legally authorized to work in the United States. The State of Delaware participates in E‑Verify and will provide the federal government with your Form I‑9 information to confirm that you are authorized to work in the U.S. DHSS does not provide employment‑based sponsorship. All new hires are required to report to the Statewide New Employee Orientation (SNEO) on their first day of employment. Sessions are held at designated locations in Kent or New Castle County. A satisfactory criminal background check is required as a condition of hire. The recruiting agency may require the applicant to pay for the criminal background check as part of the conditional offer of hire.
This position is classified under an exclusive bargaining representative (labor organization) that has been elected by employees as their representative for collective bargaining and other applicable terms and conditions of employment, in accordance with Title 29, Chapter 59 and Title 19, Chapter 13 and 16. This position is covered by a collective bargaining agreement based on its individual terms.
Benefits To learn more about the comprehensive benefit package, please visit delaware.gov/benefits .
Selection Process The application and supplemental questionnaire are evaluated based upon a rating of your education, training and experience as they relate to the job requirements of the position. It is essential that you provide complete and accurate information on your application and the supplemental questionnaire to include dates of employment, job title and job duties. For education and training, list name of educational provider, training course titles and summary of course content. Narrative information supplied in response to the questions must be supported by the information supplied on the application including your employment, education and training history as it relates to the job requirements.
Accommodations Accommodations are available for applicants with disabilities in all phases of the application and employment process. TDD users may request an auxiliary aid or service by calling (800) 232‑5470 or by visiting delawarerelay.com . You may also call (302) 739‑5458 or email DHR_ADAConcerns@delaware.gov for additional applicant services support.
Equal Opportunity The State of Delaware is an Equal Opportunity employer and values a diverse workforce. We strongly encourage and seek out a workforce representative of Delaware, including race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity, or expression.
Additional Information Seniority level: Entry level
Employment type: Full‑time
Job function: Other
Industries: Government Administration